Extended Stay America - Dallas - Frankford Road

Business response:

Thank you for your review. Although you liked our affordable rates, we are sorry for the cleanliness issue you experienced while you were here. We have shared your feedback with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Ricky, thanks for taking the time review our hotel. We are delighted to know you were impressed with your well-maintained room and that you enjoyed the service provided by our staff. However, we are sorry for any inconvenience you had while being here. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the inconvenience you had while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our hotel policies and regret the inconvenience it caused. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We do not have ice machines on our property, as we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Fresh linens and towels along with any toiletries are always available at the front desk. We hope to have the opportunity to w... read more

Business response:

Thank you for choosing to stay at Extended Stay America. It’s good to know you enjoyed your time with us and were impressed with all the aspects of our hotel, especially with the service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Charles, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. On a positive note, we are happy that you liked our friendly associates and convenient location. We look forward to serving you better in the future. Sincerely, Hotel Management