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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No blow dryers in the bathrooms, no dishes, utensils, or cookware
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but I am sorry for not meeting your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Blow dryers is also available at front desk. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Business response:
Cindy, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Nancy, thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Poor experience do not recommend I was there less than an hr and it was a horrible experience. hotel smelled horrible. room was filthy bed unmade, stain in shower looked like blood and no soap. I asked for refund and they refused. I wanted find my own place and hotels would not allow me that. I ended up staying with a friend an 1hr away!
Business response:
Melissa, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you wit... read more
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Dallas - Frankford Road and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Edward, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Looking for a room with no frills We did not know that they do not have maids until after the first night. They have a small coffee and muffins nook in the morning and you can get new towels when you need them . The rooms are clean and it's a fine place to stay if you are ok with no pampering . If your going for a golf trip this would be a great place one room can sleep 3 people and the pricing was just right .
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed our affordable rates for clean, comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Convenient It was ok, my room (108) had a bed and chairs, but no table or sofa or something, location was great.
Business response:
We appreciate you taking the time to share your experience. It is great to see that you had a decent stay and found our location suitable for your needs. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
a scale 1-10, i give a 11. just great It was great. The staff was incredible, the room was very nice and clean. I was very comfortable there
Business response:
Thank you for taking the time to write a review. I am more than pleased to read your positive comments on how great our staff was and the high-quality of your room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 655 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.