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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, friendly staff I stayed for a few nights on a business trip and enjoyed my stay. Comfortable, quiet room with modest decor. This is not the Hilton....there were a few minor cosmetic details that were not great but I couldn't care less. Free Wi-fi but additional $3.95 to upgrade to fast wi-fi - this would be my only valid complaint. The standard worked well enough to do my work emails, but not stream video on Netflix. Huge room, comfortable bed, working kitchen in a great location at a great price.
Stay Hotel employees were very friendly and helpful. Halls had a very musty smell, room was clean, but the beds were very hard and we did not sleep very well. Thought I had chosen a hotel that had breakfast, but it was a grab and go (fruit, snacks and coffee).
Business response:
Cathy - Thank you for the feedback about your stay at our hotel. Your comments about the friendliness and helpfulness of our staff are very much appreciated; yet, I was disheartened to read your stay wasn't perfect. I am very sorry that your bed was uncomfortable, and would have preferred to offer you a new room. Unfortunately, we were not able to since we were sold out for the Texas/OU football game. As well, I'm sorry our grab-and-go breakfast didn't fit your needs; however, our front desk staff is always happy to suggest ... read more
nice area the overall stay was nice, I had a late check in waiting on a room, the following day my account was charged again by accident in which they did not hesitate to credit me back and hotels.com also handled the situation very professional
Not the best, not the worst We stayed in a double queen room, which was actually two separate bedrooms, each with a queen bed and bathroom. Made our stay very comfortable. It wasn't spotless, not a 5 star kinda place, but for the price, location, and space, we'd stay there again, for sure.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay. Since you noted minor cleanliness issues, I will review our standards with my team to ensure they are being met. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Nice large, clean room The staff was very pleasant checking in and out. Had no issues. The room was large and clean.
Lie about breakfast One of the reasons I selected this hotel was because of the free breakfast. But we woke up to no breakfast and when we inquired, we were told they don't have breakfast on the weekends. :(
Better options in the area. Rooms were almost clean ( it seemed as though housekeeping had begun the cleaning process but did not finish). Television did not work, requested maintenance but it did not come.
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 655 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.