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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel close to shopping center and freeway Manager was very attentive to our needs and even called after hours to assist. Staff was helpful and polite
Nice hotel close to family I visited Had to change rooms only because the bathroom smelled of cigarettes so bad. Bed was comfy really nice and clean other wise. Moved to another room like night and day the room wasn't very good smaller tv, burner on stove didn't work and bed as hard as rock. Next time I will check out the room better
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the room conditions you experienced. To prevent this from happening again, we are working to make sure that all of our rooms meet our company’s high standards. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Everything was fine except one night someone smoked in the hall
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the smoking issue you experienced. We are sorry for this issue, but are glad to read that you had a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Affordable It was quiet, clean and relaxing
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Convenient For Me Room was kind of loud and smelled weird. TV was small. Shower was good, but no conditioner was offered. Coffee and breakfast snacks were good. I didn't spend much time here, since I was visiting family who lived within a mile of the hotel, but the hotel fit my needs.
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that we were unable to exceed your expectations. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future.
Love it The staff is very helpful and welcoming I love it here!!!
Business response:
Brittany - Thank you so much for posting a review of our hotel. We are so thrilled to hear that you enjoyed your stay with us. Thank you again for sharing your experience at our hotel and for mentioning your positive interaction with our staff members. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 655 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.