This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do you not stay here. Go down the road 5 more mile This place is horrible does not feel safe to stay at. Someone burn food at 1:30 in the morning set off the smoke alarms and smoke-filled the hallways. Carpets are filthy in the rooms and in the hallways. They charge you $100 deposit in case you damage the room. I’ve never seen this at a hotel before. The shower would not drain and I had to take a shower in standing water. The clerk at checkout had no concernFor any of these issues. Don’t stay here go down the road five more ... read more
Business response:
Ivan, we let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Your concerns have been shared with the appropriate team members to review and take necessary measures. We appreciate your candor and hope you will allow us another opportunity to restore your confidence. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
not that great The bathroom in the lobby was locked and when opened had no soap or paper towels, this is concerning given the virus spread Also, on this app it said complimentary to go breakfast. Honestly I would never go back and would love my money back.
Business response:
Miguel, thank you for being our guest. We are sorry for the issue you had concerning the restroom in the lobby. We will promptly address them with the appropriate individuals, as we actively follow public health guidelines. Moreover, we are sorry for the disappointment you had due to breakfast not being available. This information is on the hotel website, so our guests will be aware while making reservations. We hope to serve you again. Sincerely, Hotel Management
Never again They need to do a complete upgrade. The elevator had burnt numbers and panel, which told me there was an electrical fire prior to my visit. My room smelled like mold, the pillows were not standard size, the bed squeaked, the shower rod was put it wrong and rusted. The tv kept glitching while watching tv.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance and housekeeping teams will take the necessary steps to resolve the problems. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Si... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hotel smelled like cigarettes would not stay here again. The hotel felt dirty the bathroom wasn’t cleaned properly and hotel staff were not friendly.
Business response:
Alexis, thank you for your review. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. Also, we are sorry that you found our staff members not friendly. We have followed up with our team to make sure we do not disappoint you in the future. We hope you ... read more
Economy travelers deserve much better! First of all, we needed a cart for our luggage and other items. The clerk didn't know where the carts were, and made no effort to locate them. Secondly, their so called free breakfast was coffee and a granola bar. The carpet in the room didn't look like it had been vacuumed, the top of the refrigerator was extremely dusty and dirty, the shower had an empty bottle of shampoo in it, indicating it had not been cleaned. And the microwave was dirty. There was trash in the hallways that was n... read more
Business response:
Thank you for being our guest. We are sorry for the unsatisfactory service you experienced from our front desk staff. We will share your concern with the appropriate individuals, so this does not repeat going forward. Moreover, we apologize for the disappointment you had with the cleanliness issue in your suite and regret that our grab-and-go breakfast was not of your liking. Your comments will be shared with the respective teams to ensure a better experience going forward. Also, kitchenware and toiletries are available at t... read more
Found a syringe in the room i was staying. So they change me to another room.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. However, we are glad to read our staff was able to resolve this issue to your utmost satisfaction. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
A series of unfortunate events Don't know where to start. They made me wait 2 hours to check in even past check in time. Then the electronic lock om door malfunctioned and a got to sit in lobby for 2 hours while they pried the do open with a crow bar,which meant i slept in room all night with no lock on door. then i had my phone stolen off breakfast table , a complete nightmare. One this in was OK was the staff tried there best to keep me from loosing it , so props to them
Business response:
Thank you for being our guest. We are sorry for the wait time issue you experienced at the time of check-in. We also apologize the door of your room malfunctioned and that impacted your overall stay. We have addressed this with our maintenance team to inspect and anticipate such circumstances beforehand. We hope you will consider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 3.2 star rating with 1,211 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.