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Extended Stay America - Dallas - Greenville Ave.
- Hotels
- Dallas, TX
About this business
Extended Stay America Hotel Dallas - Greenville Avenue is located at 12270 Greenville Ave, Dallas, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
12270 Greenville Ave., Dallas, TX, 75243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not satisfied The first day I was there a had to kill a roach. Also, they didn’t have breakfast everyday. I went down one morning for coffee and they didn’t have anything. I asked the employee at the desk and all h said was not today. No sorry or explanation. I had to walk to the gas station. The hall ways stick maybe due to the dirty carpets or because they have a small room on that floor where the trash is kept. The room was comfortable and roomy but everything else was not good.
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay with us. We are pleased you liked your comfortable room. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. Thank you for your patience, and we hope you will allow us to welcome you on a future visit for the exceptional experience you deserve.Sincerely,H... read more
Friendliness
Business response:
Dear Robbin, It was our pleasure to welcome you as a guest at Extended Stay America. We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning that we did just that. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one! Sincerely,Hotel Management
Nice 👍
Good people at the front, works with you and very patient and nice
Business response:
Dear Dannie, We are thrilled to read about your positive experience with the team at Extended Stay America. Providing exceptional service and ensuring our guests feel welcome is our priority. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
I had a biopsy in the area and picked this hotel for convenience. Road is being done nearby and traffic backs up to hotel entrance. Although non smokers people smoke out front and I had a room lower floor facing the parking lot and the cigarette smoke wafted into my room. Something was wrong with the a/c, wouldn’t cool and the room felt humid as did the sheets. Front desk personnel, Rendrick? Lovely person! However I will not stay here again. I was traveling alone and checked in about 4ish and didn’t go out again.
Business response:
Dear Maria, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We hope you will consider revisiting us so we can show you our commitment to providing an exceptional experience to every guest.Sincerely,Ho... read more
Business response:
Thank you for your response.
Frequently asked questions about Extended Stay America - Dallas - Greenville Ave.
How is Extended Stay America - Dallas - Greenville Ave. rated?
Extended Stay America - Dallas - Greenville Ave. has a 4.3 star rating with 1,224 reviews.
When is Extended Stay America - Dallas - Greenville Ave. open?
Extended Stay America - Dallas - Greenville Ave. is open now. It will close tomorrow at 12:00 a.m.