Extended Stay America - Dallas - Greenville Ave.

Business response:

Dear Escarsega, Thank you for your kind and concise feedback! We’re glad to hear you found your stay to be clean and pleasant. Cleanliness is a top priority for us, and it's always rewarding to know when our efforts are appreciated by our guests. Whether you're staying for a short visit or an extended stay, we aim to provide a comfortable and welcoming environment throughout your experience. Your satisfaction means a lot to our team, and we're grateful you chose our property. We hope to continue meeting your expectations on ... read more

Business response:

Dear Basabe, Thank you for your feedback. We’re pleased to know you were satisfied with the cleanliness of your room, as maintaining a clean environment is a priority for us. We apologize for the noise disturbances from the room above, which affected your comfort. We are actively working on ways to better manage noise to ensure a more restful stay for all our guests. Your comments are truly appreciated. Thank you again for staying with us, and we hope to welcome you back. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear you enjoyed the warm welcome from the front desk team and found great value during your visit! It's disappointing to learn the TV wasn’t functioning properly, and we apologize for the inconvenience. Your feedback helps us improve, and we appreciate you sharing it. We look forward to having you back at Extended Stay America for a smoother and even more enjoyable stay next time. Sincerely, Hotel Management