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Extended Stay America - Dallas - Las Colinas - Carnaby St.
- Hotels
- Irving, TX
About this business
Location details
5315 Carnaby St., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is one of the worst properties we have ever stayed at. Old, run down, no breakfast, rooms are supplied with kitchen and other things on demand. Advertise breakfast but it was a couple stale muffins and coffee. Never again.
Business response:
Please accept our sincerest apologies as you were unhappy with our hotel policy and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I was charged twice and I had to call back a day later after noticing double charges on my Credit Card report.
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The floor had big Stains and the TV was small I asked for my room to be changed and they did not honor that or change it and I got charged twice and still haven’t got my refund this location usually be good but this around it was very bad Experience
Business response:
Thank you for sharing your experience. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the appropriate team so that we can improve our service moving ahead. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very dissatisfied It was horrible but infested
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
You walk in the door and the door almost hits the bed, which takes up virtually all of the micro-sized room. Dingy furniture and cracks around tub and cabinets rounded out the misery. There are much better options close by.
Business response:
James, thank you for being our guest. We sincerely apologize for not meeting your expectations regarding your room while you were here and the inconvenience it caused to you. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Slack construction and rude management Good location near lots of food. However, poor communication and unprofessional management. I stayed for a week and everything was fine, then random roofing construction that tenants were not aware of woke me up super early ( I work night shift) not to mention workers leaving tools everywhere ( I ended up with a nail in my tire) then to top it off, some random management lady who I’ve never seen before accused me of smoking in my room. I have a heart condition and don’t even smoke even ... read more
Business response:
Dear Guest, thank you for sharing your experience with your review. We are so sorry for the disappointing stay and for the many issues you encountered. We would like to speak to you in greater detail what transpired, particularly with the smoking fee and events surrounding your encounter with one of our managers. Please reach out to us directly. We look forward to speaking with you. Sincerely, Hotel Management
La habitación un poco sucia y descuidada, no hicieron la limpieza en 5 días a pesar de solicitarlo en repetidas ocasiones, la cama cómoda, la calefacción también así como el servicio de café. El precio es bueno sin embargo podrían mejorar la calidad de esos detalles que menciono
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Attention Attention free night Could not sleep in the am which is what I needed and I love you guys but The were redoing the roof all the banging and moving on the roof was not comfortable
Business response:
Thomas, thank you for your review. We apologize for the inconvenience you experienced due to our construction efforts. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Carnaby St.
How is Extended Stay America - Dallas - Las Colinas - Carnaby St. rated?
Extended Stay America - Dallas - Las Colinas - Carnaby St. has a 3.3 star rating with 1,698 reviews.
When is Extended Stay America - Dallas - Las Colinas - Carnaby St. open?
Extended Stay America - Dallas - Las Colinas - Carnaby St. is open now. It will close tomorrow at 12:00 a.m.