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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel management
💥GO SOMEWHERE ELSE💥 The 1st room I was given smelled so badly I had to change rooms. The 2nd one was quite dirty. Food on the floor, something dark on the side of the tub, drawers filthy. Just all around unclean. I wasn’t planning on staying much in the room so I stayed there. I left at 5am Wednesday. Today, 4-26-18, I was double charged for an additional 6 days. I paid for 5 when I arrived on 4-20-18 (- 4-25-18) After talking on the phone for 1 1/2 hours, I (hopefully) have a refund coming for the additional 6 days. Extre... read more
Business response:
Steve, thanks for sharing your review. We're sorry you experienced so many difficulties during your stay. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
False advertisement The hotel was nothing as advertised online, and those pics must be from when this place initially opened however many yrs ago. The room was horrible. It wasn’t completely cleaned upon arrival. The bathtub, refrigerator, and the freezer had major rust in it, and the freezer had a big hole in the center of it which you could see the inside of the refrigerator from. The bathtub had high standing water once you began to shower, and then drained slowly once you finished. I definitely wouldn’t stay there again,... read more
Business response:
Thanks for being our guest. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I went to Candlewood across the street. I did not stay there and would like my money back. The lady at the desk was very nice but they put me in a separate building which was not clean and as an 80 year old woman traveling alone, I did not feel safe.
Business response:
Marcia, we are so sorry to read about your experience at our hotel. We take the safety and security of our guests very seriously, and our team has been working closely with local authorities to ensure we always have a safe and secure environment. Thank you again for your feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Terrible Customer Service & Hotel We booked two rooms (2 Technicians each room) for an extended stay check in date Oct 21st and check out date will be Nov 16th. Rooms were not clean upon check in. One of the rooms above our tech room was leaking through the ceiling. Refrigerator was not working and food was spoiled. The customer service was unacceptable. I (Kathy the office manager) had to call the front desk to add a few days stay and Tiffany was quite rude. I would not recommend this hotel to anyone not even for an overnig... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Bedbugs with pictures. Bedbugs! Yep bedbugs in the room. I was bitten on my leg and arm and shoulder. 2 and 3 Times in a row. Unfortunately I didn’t notice them the first night, was too tired. Complained to the front desk and they said it was not thier problem. So just packed and left.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. We would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
terrible was terrible since i booked 3 rd party i did not have priority on room. was switched to another extended stay. not what i was expecting at all.
Business response:
Eric, we are sorry you had an unfavorable experience at our hotel. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the room of your choice. Sincerely, Hotel Management
Most likely not staying again! Well, the sheets were dirty, spider webs between bed and wall, floor needed vacuumed, dressers were dirty, drawer handle was broken OFF and the telephone was not working.
Business response:
Lance, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Business response:
We apologize for the disappointing stay you had with us. We obviously have room to improve, and we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.