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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom tub really bad condition, didn’t feel like take a shower there
Business response:
Susana, thank you for being our guest. We are so sorry for the issues you had in your bathroom and the inconvenience it caused. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. Please come back and see us again soon. Sincerely, Hotel Management
It may not be fault on hotel side but there was power outage so had to write down all info on paper including credit card, no water as vending not working due to power outage, no light in room , rest room as power outage. I wish there was generator
Business response:
Ajay, thank you for taking the time out of your day to leave us your feedback. We are so sorry for the power outage during your stay and the inconvenience it caused. Please know that this was an isolated incident and we are working hard to avoid such instances in the future. Please give us another opportunity to provide you with the experience you deserve. Sincerely, Hotel Management
Ok if you don’t mind fights in the parking lot Irving is a nice area, but the clientele at this hotel was definitely low class. My friends and I (all older females) hurried in and out of the door through a gauntlet of men sitting around drinking beer and smoking. One night two of the men got into a fight. There was a young woman on our floor high on drugs and walking around having a conversation with herself or an imaginary friend. The “breakfast” is put out early and not refilled; the muffins and granola bars are gone by 8:... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Our job is to provide a clean and comfortable hotel experience for our guests. We can't apologize enough for the cleanliness issues you described on our grounds. Thank you so much for bringing this to our attention so we can review this with our management team and ensure it doesn't happen again. Thank ... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Terrible and unsafe. When you try to lock the front door and realize there is clear tape over the opening keeping you from locking both locks, there's a problem. I looked at the windows and 3 out of 4 of them were unlocked, allowing anyone from the outside to remove the screen and enter. I carry protection so I wasn't worried but if my wife was there by herself, very dangerous. Disappointed, was offered coupons for another visit......
Business response:
We are very sorry for the difficulties you encountered in your room. The security and safety of our guests are of utmost importance, and it is extremely concerning for us to read your comments. Our maintenance team is checking the windows of all the rooms and ensuring they are fixed. We appreciate you bringing this to our attention. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Dallas Family Reunion I was totally upset with our stay at this hotel. The cleanliness of the room was lack luster, there was a stench in the room as if the previous customer had fried fish in the room that would not go away. The quality of service is non-existent, and this is where my frustration lies. The hotel advertised that there were kitchenettes, with dishes this was not the case. I was told that I had to request the kitchen pack, which I did and still have not received it as of yet. There was supposed to be a complim... read more
Business response:
We apologize our facilities and services were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Would not recommend this hotel to anyone. The "free breakfast" was nonexistent, the pool was unusable, the lock on our door was broken off, and the tv did not work. The AC was also hardly functional. The only positives about this hotel are the location and staff. As for comfort, this place has none.
Business response:
Joseph, thank you for posting a review of your stay. Although you liked our courteous associates, we sincerely apologize for the maintenance issues you encountered in your room. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving ahead. It is never our intention to disappoint you in any way, and we hop... read more
Long-term residence for locals or contractors - there were a lot of people just hanging around outside at all hours of the day. Hotel has undergone some basic renovations (new paint, vinyl flooring) however the overall feel of the hotel is one of slapstick repair and bandaids. Lighting is awful, beds are mediocre, and the back building where I stayed has poor security. If you need a place with a kitchenette for a long term stay, this would be great. For a family with kids on a budget its fine. For a couple visiting for a few... read more
Business response:
Austin, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Business response:
Please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,444 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.