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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Javier, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
My experience at this hotel was horrible. They double charged my card even though I checked and the first charge was showing it went through. I called to let the hotel know I was arriving at 12:30 am. When I got there the front desk was closed and the printer was printing papers. So I was told to wait for 5min which turned into more than an hour. The lady would disappear into a room and come out and say “Oh, it’s still printing and disappear again. After an hour finally she decided to shut down the computer to check me in. H... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The breakfast sucks I need some eggs and bacon or Atleast some toast not some bars
Business response:
We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Bad Hotel Check In Process stool 40Mins. Hotel Smelled Bad And The Rooms Wasn’t not Avery’s clean. TV Didn’t work.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I did not like this hotel at all and never ever recommend it to anyone. I had to change the room because the room was not clean. The front desk was not available and sometimes talks on the phone long time. No breakfast available about 7 am. I had to ask front desk why there is nothing left in break fast. she had to bring some stuff like cake and clean the breakfast bar. There were two washer machines which were out of order. It took me 15 minutes for check out. I took picture of anything I said here to proof my word. Overall... read more
Business response:
Homayoon, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Smelt like weed and was gross
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I was disappointed in this extended stay for a few reasons. The toilet didn’t work for two days and staff would not address the situation. When I went down to complain they handed me a dirty plunger and wished me luck. Also, no sheets or pillows on the bed, I had to return to the lobby to ask for bedding. The room smelled strongly of sweat and vomit. There was a strange black mold growing in the window seals. Also, the cockroaches come out at night and they are the size of silver dollars. If you sleep here put your belonging... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Our tv sound went in and out..... Thevtoilet stopped up and they brought us a plunger but stated they couldnt plunge it that was something that we had to do........ We had to bring the dirty towels to get clean ones at the front desk
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,474 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.