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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Stay The location was great, a street away from the highway, very close to many businesses, such as an entertainment complex, plenty of restaurants, and stores. The room was very nice, with a kitchenette complete with dishes and some cookware. It was very comfortable and clean. Overall a great place to stay and for a great price. I will be staying here again on my next visit.
We had to move rooms because the burner didn’t work and microwave didn’t work. Shower was closed so tightly I couldn’t open the water. Sticky floors. Loud bathroom air filter. Low cost bedding (not cotton). No community room. No kitchen items need to buy yourself (go to the dollar store or target discount). The thing that made me leave early was the poor WiFi even after “upgrading” it was still horrible!!! Just stupid back and forth blaming the other party and couldn’t not issue a refund. Unhelpful manager who was away and n... read more
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations, as our goal is to provide a comfortable and reliable home away from home. It’s disappointing to hear that the condition of the room, overall upkeep, and available amenities fell short, along with the challenges you faced during your visit. We also regret the frustration caused by the Wi-Fi and understand how this impacted your stay. While we’re glad some of our team made a positive impression, we’re sorry about the service inconsistency. Your feedba... read more
Kitchen appliances outdated .. no pots pans extra towels or linen unless u wanna pay extra bring ur own but staff is friendly and well mannered
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that our team made a positive impression, though we are sorry to learn that certain aspects of your stay fell short of expectations. We understand the importance of convenience and comfort, and your comments regarding the kitchen setup and amenities have been taken into account for review. We truly appreciate your input and hope you will give us another opportunity to provide a more satisfying experience in the future. Sincerely, Hotel Management
Your web site and there site says 2 different things and I was charged 25 x7 plus tax for a medical assist service dog.
Beware. Very over priced. The smell is pretty pungent as soon as you walk through the door in the lobby. The rooms are no better.
Business response:
Dear Tracey, Thank you for taking the time to share your experience. We are pleased to hear that the team made a positive impression during your visit. However, we regret that the overall condition of the property did not align with your expectations. Cleanliness and consistency are priorities, and your observations have been shared with our team to help ensure a more polished and welcoming environment. We truly value your feedback and hope to have the opportunity to offer a more comfortable and satisfying stay in the future... read more
CLEAN AND INEXPENSIVE COMFORTABLE CLEAN ROOM. VERY HANDY HAVING THE KITCHENETTE AVAILABLE EVEN FOR AN OVERNIGHT STAY. THE PILLOWS ARE NOT VERY THICK, SO, I WOULD ADVISE BRINGING YOUR OWN PILLOW. NOT A PROBLEM AS I ALWAYS DO ANYHOW. OVERALL, I WOULD DEFINATELY BOOK THERE AGAIN WHEN A CLEAN, INEXPENSIVE ROOM IS NEEDED.
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.