Extended Stay America - Dallas - Lewisville

Business response:

Dear Eun-Seung, We are sorry to learn that your stay with us did not meet your expectations. We strive to provide our guests with clean and comfortable accommodations, and we apologize if we fell short in this regard. Your feedback is invaluable to us, and we will work to address the issues you mentioned, including the smell in the room and towels, as well as the quality of the breakfast offerings. We hope you will give us another chance in the future to provide you with a better experience. Sincerely,Hotel Management 

Business response:

Dear Karoll melyssa, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management 

Business response:

Dear roger, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you'd like to address or provide more details about, please let us know so we can better understand and improve our services. We appreciate your input and hope to have another chance to serve you better.Sincerely,Hotel Management 

Business response:

Dear Sandra, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to evaluate the situation to see what went wrong. If you made your reservations through a third-party, prepaid booking site, financial inquiries must be made through them, and we suggest you contact them directly. Meanwhile, if you need any assistance, please reach out to the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. Please give us another chance so we can make it up to you. Sincerely, Hotel Management