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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing really
Business response:
Dear roger, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you'd like to address or provide more details about, please let us know so we can better understand and improve our services. We appreciate your input and hope to have another chance to serve you better.Sincerely,Hotel Management
Pague x 2 cuartos con 2 camas y solo me dieron 1 cama y nadie se ha echo responsable de mi reembolso , expedía y extended america se echan responsabilidad uno a otro. Alguien me tiene q responder.
Business response:
Dear Sandra, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to evaluate the situation to see what went wrong. If you made your reservations through a third-party, prepaid booking site, financial inquiries must be made through them, and we suggest you contact them directly. Meanwhile, if you need any assistance, please reach out to the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Place was sketchy and the rooms smelled like cigarettes yet it was suppose to be a smoke free room.
Business response:
Thank you for your review. We are sorry for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Wasn’t very pleased. Seemed run down and not as clean as it should be smelled like food
Business response:
Elsa, thank you for sharing the specifics of your stay with us. We are sorry for the odor issue you encountered while you were here. We are working with our housekeeping staff to identify and resolve this problem immediately. We have taken notes of your observations of our property and will share it with our Brand leaders. We appreciate your business and hope we will have another occasion to meet your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,105 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.