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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think they are waiting for a wrecking ball crew! I think they are waiting for a wrecking ball crew to knock the building down and start over. That’s not entirely true but room by room needs to be painted and super cleaned. I have stayed at other Extended Stay Select Suites and this one was horrible. I unfortunately had four nights to stay there and I pre-booked and paid for this so there was no moving on. First shock was the front desk is only open from 9:00 am to 10:00 pm, Monday-Saturday, Sunday 10 to 10. When I say shut... read more
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We understand the disappointment caused by the lack of amenities, cleanliness, and operating hours, and we truly appreciate your comments. Please know that we are currently addressing the areas you’ve mentioned with our team to ensure improvements moving forward. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management
Price high
Business response:
Dear Rajiv,Thank you for sharing your feedback. We understand your concerns about the pricing and apologize if it did not meet your expectations. We strive to offer value for money and regularly review our rates to ensure they reflect the quality of our services and amenities. Your comments are important to us, and we will consider them as we continually work to enhance our guests' experiences. We hope to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
Unfortunately there was a guy on drugs who tried to approach me at check in. Also there were a lot of strange happenings outside while waiting for my Uber to arrive.
Business response:
Hi Renee, we apologize for the unfortunate experience you encountered. Our goal is to provide a positive experience for all our guest. Thanks for providing this feedback, it will certainly be used as we continue to improve guest experience.
Business response:
Thanks for staying with us
Business response:
Thanks for staying with us
Smell bad / towel not clean and smell bad / breakfast is not good
Business response:
Dear Eun-Seung, We are sorry to learn that your stay with us did not meet your expectations. We strive to provide our guests with clean and comfortable accommodations, and we apologize if we fell short in this regard. Your feedback is invaluable to us, and we will work to address the issues you mentioned, including the smell in the room and towels, as well as the quality of the breakfast offerings. We hope you will give us another chance in the future to provide you with a better experience. Sincerely,Hotel Management
No like
Business response:
Dear Karoll melyssa, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,105 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.