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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not be staying here again!!! We usually always stay here and not they don’t offer breakfast and they have no coffee pot or dishes in the room anymore! And now they charge for pets. It’s just not the same as it was for 10 years.
Business response:
Dear Guest, We understand your disappointment with recent changes. In-room amenities like coffee pots and dishes are now available upon request. Additionally, pet fees help us maintain cleanliness for all guests. We are continuously working to improve and hope to enhance your experience on future visits. We value your continued trust and look forward to welcoming you back soon.Sincerely,Hotel Management
I can’t stay there because my Canadian Mastercard was rejected because was a Debit card so I found another place near and they accepted
Business response:
Dear Nestor, We regret we could not accommodate you due to the type of card you used. We strive to provide wonderful hospitality to all our guests; however, we truly regret that this was not your experience. Thank you for bringing this to our attention; we will use it to improve our services going forward. We are truly sorry and hope to accommodate you on your next visit to the area under better circumstances.Sincerely,Hotel Management
I think they are waiting for a wrecking ball crew! I think they are waiting for a wrecking ball crew to knock the building down and start over. That’s not entirely true but room by room needs to be painted and super cleaned. I have stayed at other Extended Stay Select Suites and this one was horrible. I unfortunately had four nights to stay there and I pre-booked and paid for this so there was no moving on. First shock was the front desk is only open from 9:00 am to 10:00 pm, Monday-Saturday, Sunday 10 to 10. When I say shut... read more
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We understand the disappointment caused by the lack of amenities, cleanliness, and operating hours, and we truly appreciate your comments. Please know that we are currently addressing the areas you’ve mentioned with our team to ensure improvements moving forward. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management
Price high
Business response:
Dear Rajiv,Thank you for sharing your feedback. We understand your concerns about the pricing and apologize if it did not meet your expectations. We strive to offer value for money and regularly review our rates to ensure they reflect the quality of our services and amenities. Your comments are important to us, and we will consider them as we continually work to enhance our guests' experiences. We hope to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
Unfortunately there was a guy on drugs who tried to approach me at check in. Also there were a lot of strange happenings outside while waiting for my Uber to arrive.
Business response:
Hi Renee, we apologize for the unfortunate experience you encountered. Our goal is to provide a positive experience for all our guest. Thanks for providing this feedback, it will certainly be used as we continue to improve guest experience.
Business response:
Thanks for staying with us
Business response:
Thanks for staying with us
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.