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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no hot water during the day I checked in all the way up until 11am the next day. All the staff kept saying is everyone was showering at same time, not true I got up at 3am water was still cold and it was 58 degrees outside. No breakfast only kid sized muffins and old coffee Big Joke!!!!!🙃
Business response:
Bern, thank you for your review. We apologize for the issues you encountered with the water temperature and regret the inconvenience you faced. We will share your concerns with the appropriate team for review and action. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope to see you again soon for a better experience. Sincerely, Hotel Man... read more
Pre holloween visit Spider trapped inside closet light.
Business response:
Thank you for being our guest. We apologize for the insects in your room. We follow the most rigorous industry standards when it comes to the pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. Thank you again for your feedback and we hope you will stay with us the next time you are in our area. Sincerely, Hotel Management
Not good enough! Did not like the slow service of front desk. I thought it was somewhat unprofessional. We didn’t like the fact that our towels were dirty and not changed out. We expected more from the bathrooms and overall aesthetics in room and throughout the hotel
Business response:
James, thank you for your review. We apologize for not meeting your expectations and for the difficulties you had with our front desk staff. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. We will also follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
It was not in a nice section of town, and when I walked in, the first thing I saw was a large plastic trash can to hold (I presume) dripping water. Based on that and the people I saw inhabiting the parking lot, I left and forfeited my nonrefundable reservation. This is second time I have prepaid a hotel and found it did not deserve the 3 stars that it got.
Business response:
Thank you for your review. We apologize for the unpleasant scenario you mentioned to have faced at the time of your arrival and that our location was not appealing to you. Kindly note, the safety, and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
When I arrived at this place less than 3 hours after I made the reservation they told me there was no reservation that they never received it and we would have to get with Travelosity to get my money refunded. So I drove home- All night!! arrived at home at 7am and when I woke up a few hours later and called for my refund they said that I had NO SHOWED!!!!! Im so mad!!! Almost $200 gone!!! They are CROOKS!!!! I have called 3 times and no one seems to believe us!!!
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,105 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.