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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not in a nice section of town, and when I walked in, the first thing I saw was a large plastic trash can to hold (I presume) dripping water. Based on that and the people I saw inhabiting the parking lot, I left and forfeited my nonrefundable reservation. This is second time I have prepaid a hotel and found it did not deserve the 3 stars that it got.
Business response:
Thank you for your review. We apologize for the unpleasant scenario you mentioned to have faced at the time of your arrival and that our location was not appealing to you. Kindly note, the safety, and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
When I arrived at this place less than 3 hours after I made the reservation they told me there was no reservation that they never received it and we would have to get with Travelosity to get my money refunded. So I drove home- All night!! arrived at home at 7am and when I woke up a few hours later and called for my refund they said that I had NO SHOWED!!!!! Im so mad!!! Almost $200 gone!!! They are CROOKS!!!! I have called 3 times and no one seems to believe us!!!
They booked my room and no availability. Front desk agent was rude. Before telling me i had no room she added me into there frequent stay program that i didnt want to join to begin with. I thought she was checking me in. Lobby area wasnt clean. Totally unhappy and definitely wont choose there again.
I was given a replacement key to the wrong door and when i entered it was a middle aged couple, mind you it was 1 am, asleep . I go downstairs and tell the front desk. The lady was nice but kept insisting that it was my room. I told her it was not. Called my co worker who was staying in there. Confirmed the room and had to be walked there to verify it was my room. Unproffessional and unsafe. Never staying here again.
Business response:
Andrew, we sincerely apologize for the poor service you received from one of our front desk associates. Your feedback will be used to improve our service level going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Room was dirty and no outlets to use for charging! Blood stains on the bathroom sink.
Business response:
Denise, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We also regret not meeting your expectations and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
This was an "Efficiency Room". There was not a glass, plate or utensil in sight. They has to be special ordered. There was no ice in the freezer and no ice machine on premise. I had to go out and buy a bag of ice. Requested a wake up call that never came.
Business response:
Thank you for your review. We apologize for not meeting some of your expectations and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
The front counter was rude and would not check us in
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Front desk service was rude
Business response:
Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Your feedback is important to us, and we will use it to improve our services going forward. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,141 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.