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Extended Stay America - Dallas - Lewisville
- Hotels
- Lewisville, TX
About this business
Location details
1900 Lake Pointe Dr., Lewisville, TX, 75057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in process is extremely bad. The person at the front desk win’t Allow anyone to check in and she mentioned something irrelevant like there are no single rooms (and laughs)..etc. there are around 10 people waiting to get in and everyone got irritated. It took almost 60 mins to check in... in addition to that she charges $40 more for whatever reason she explained. The next day, another person came and returned this back... I strongly recommend Expedia to unlit this facility. Thank you
Business response:
Thank you for reviewing your stay. We apologize for the poor service you received from our front desk associate at the time of check-in. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We have shared your feedback with the team members, and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from u... read more
Terrible I left after the first night out of three and stayed in another cleaner better smelling hotel.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Bad service. We had no room and they could care less
Business response:
We sincerely apologize for the reservation issue you encountered here. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Do not stay here Place is a dump my shower flooded the whole bathroom and was duct taped on. Upon check in the owner spent 22 minutes reprimanding and firing an employee at the front desk while customers waited and watched . Very unprofessional.
Business response:
Nathan, we apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action, so this does not happen again. Please give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Not great, but decent location. The hotel is in an excellent location. There is a Cajun cafe in walking distance. The room wasn’t clean( found hair and had some dirt marks on sheets) I was later informed in was in a “pet room” and I didn’t have a pet. I also didn’t let that you had to pay 4.99 per Saul for decent WiFi. I couldn’t even watch Netflix without it stopping all the time. I also felt it wasn’t safe. There was a strange man knocking at my door the night I got there and the next morning. I called the front desk and l... read more
Business response:
Karina, although you liked our location, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, we are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redee... read more
We have stayed at various property locations for Extended Stay America. This by far has been the most horrible experience we have had. We arrived very late that friday night almost at 12AM and was told we should have checked in sooner by the night clerk. She attempted to over charge our credit card. Then was very rude about a deposit that was required to have on hold in order for us to stay at the hotel. We ended up having to pay a $100 cash deposit. No amenities were in the room. Once we were ready to check out that morning... read more
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and regret the inconvenience it caused. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Samuel, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
employees were rude and were on the phone for about 10 minutes before they helped me, while talking about me in front of my family and i to the people on the phone with. also, there was an unexpected $100 deposit. “contential breakfast” was cery disappointing, only containing oatmeal and granola bars.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dirty Hotel I chose this hotel for the kitchen, so that I could have plates, bowls, coffee pot in the room NOPE, NOTHING was in there you had to request it, why? That is why it is called extended stay for those reasons you want those items. I called to have extra towels brought to the room the front desk said, that I would have to come get them, the housekeeper does not come in until 9:30am and we can’t leave the desk. I was like what!! Well we had to stay at this hotel, couldn’t afford to go somewhere else because I would b... read more
Business response:
Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this is not repeated. We would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Thank you for staying with us, and we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Lewisville
How is Extended Stay America - Dallas - Lewisville rated?
Extended Stay America - Dallas - Lewisville has a 3.7 star rating with 1,106 reviews.
When is Extended Stay America - Dallas - Lewisville open?
Extended Stay America - Dallas - Lewisville is open now. It will close tomorrow at 12:00 a.m.