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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleased I wish the pool would have been working but overall stay was good the staff was very friendly
Business response:
Nicole, thank you for posting your kind review of Extended Stay America. We are pleased overall you enjoyed your stay and liked our courteous service. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Outside and inside clean but i was supposed to get a non-smoking room and by smell that wasn't true.
Business response:
Thank you for reviewing your visit. We're glad overall you had a pleasant time while you were here, but we're sorry for the smoke smell you experienced in your accommodation. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Charge a bit more and pay for more housekeeping? Staff very courteous and helpful. Property is a bit run down and could use a thorough cleaning/deodorizing.
Business response:
Kurt, thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for your disappointment with the overall condition of our property. We have discussed your feedback with our housekeeping and maintenance teams for review and action. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
It is expensive considering the condition of the property. There is no proper ventilation. Stale smell of pets all over.
Business response:
Thank you for your review. We are happy you had an overall comfortable stay. We are sorry for the odor you encountered and for not meeting all of your expectations. Your concerns regarding the smell will be shared with the housekeeping department to ensure a better experience going forward. We also regret that we did not merit the rate you paid. We hope you will give us the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.8 star rating with 1,537 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.