This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management
Uhhhh...nah Not sure if the hotel was run down, or the staff and management have low standards. Broad brush, it looks okay. Then you start seeing things that make you cringe. Likely will not return to this location. Normally, I like the brand. This was a clear exception. Maybe the one across the street is worth the additional $5.00
Business response:
Thomas, thank you for taking the time to review your stay. We are sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Quick and friendly check in. Clean and quiet.the best extended stay hotel ever!
Business response:
Thank you for being our guest at Extended Stay America and for sharing your experience. It was delightful to know that the services provided by our associates and that you loved our well-kept property. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Loved it Ariel and Joe made it amazing they were very helpful! This was my second time staying here and will be my hotel of choice in the future for this area.
Business response:
David, thank you for returning to Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments to Ariel and Joe. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Business response:
Portia, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Comfortable My family really enjoyed their stay
Business response:
Portia, thanks for the perfect review. We are glad your family had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming them back for another outstanding experience. Sincerely, Hotel Management
The room was not the greatest. One thing about it was that it had this VERY STRONG Odor of Like some Indians had been living there... Just had A SUPER STRONG Odor of Curry or something. I mean i like curry but not that stinch it was unbearable and over whelming.... The Room had NOT been cleaned. The bed sheets had been chamged and the trash was empty upon arrival, BUT The floors and counter tops and toilet- none of it had been scrubbed or cleaned at all. Was a bit disappointing
Business response:
Eric, thank you for staying at our hotel. Although you had a pleasant time with us, we are very sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you... read more
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.