This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Proximity, close to business services. Also close to highway, main city roads. Hospital just across the street.
Business response:
Thank you for reviewing your stay at Extended Stay America. It is great to know how much you liked our location and easy access to the highways and hospitals. We appreciate your great feedback and hope to have you as our guest again soon. Sincerely, Hotel Management
Loved it! LOVED IT! This is the best hotel I’ve ever stayed at! Can’t wait to book again!
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Once I got my card for the room, I thought I was done because I booked my room . I was about to leave then the clerk said maam I need you to sign your receipt .He was having issues with the printer.The clerk at the front desk was preoccupied with fixing a printer .At first I didnt know what he was doing then. Then whem I got to my room I was about to turn on the TV and no remote..so I had to go backdown to the front desk and told the clerk there was no remote to the TV...he started digging in a draw ..pulled out a remote rha... read more
Business response:
Thank you for being our guest. We regret the difficulties you faced while you were here. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The property looks nice but not so much as clean. The rooms was dirty good thing I brought some Clorox wipes. It smelled like marijuana when you first walk in, the towels was dirty. It was a empty juice pouch behind the tv. One remote for both TV's. I also didn't like the worker checked me out my room before I could get all my stuff. She asked me if I was checking out I said later. When I went back to the room to get the rest of my stuff the card didn't work.
Business response:
Please accept our sincere apologies for the housekeeping issue you encountered in your room. We understand your frustration and the disappointment you had as your room was not well-cleaned and the odor it had. Your feedback has been shared with the concerned department involved, and the necessary actions are taken to ensure such incidents do not repeat in the future. We also apologize for the poor service you received from one of our associates at the front office, and we assure you that your concern will help us improve our... read more
Bad service The staff was rude on multiple occasions. I have never had such a bad experience.
Business response:
Melissa, thank you for staying with us and for sharing your review. We are sorry for the impudent behavior of our front desk associates and regret the inconvenience it caused. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. Please reconsider and give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 2.8 star rating with 1,537 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.