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Extended Stay America - Dallas - Plano Parkway
- Hotels
- Plano, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4709 W. Plano Pkwy., Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Portia, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Comfortable My family really enjoyed their stay
Business response:
Portia, thanks for the perfect review. We are glad your family had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming them back for another outstanding experience. Sincerely, Hotel Management
The room was not the greatest. One thing about it was that it had this VERY STRONG Odor of Like some Indians had been living there... Just had A SUPER STRONG Odor of Curry or something. I mean i like curry but not that stinch it was unbearable and over whelming.... The Room had NOT been cleaned. The bed sheets had been chamged and the trash was empty upon arrival, BUT The floors and counter tops and toilet- none of it had been scrubbed or cleaned at all. Was a bit disappointing
Business response:
Eric, thank you for staying at our hotel. Although you had a pleasant time with us, we are very sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you... read more
Business response:
Thomas, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
I enjoyed the stay
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Awesome Service! We have horoughly enjoyed our stay. The staff was very friendly, attentive, and even though there were some problems with our room itself, the staff was prompt and courteous in getting us situated comfortably. Good service is hard to find in this day and age but I can honestly say that this location has it down!
Business response:
Daniel, we appreciate you taking the time to review your stay at Extended Stay America, and we are especially glad you enjoyed our service. We are blessed to have a dedicated team of professionals, and we love hearing how our team took great care of you. We hope you will choose us again on your next visit to this area. Sincerely, Hotel Management
Business response:
Isaiah, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5out of 10 When we checked in our room was not clean and we got there after4 pm. They moved us across the street after giving us our key to the messy room. Had to carry our luggage back to the car and drive to the other hotel. They collected 2 deposits and never apologized and never smiled once. There was no southern hospitality. No dishes in the room unless you asked
Business response:
Michelle, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
La Shawn, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Plano Parkway
How is Extended Stay America - Dallas - Plano Parkway rated?
Extended Stay America - Dallas - Plano Parkway has a 4.2 star rating with 779 reviews.
When is Extended Stay America - Dallas - Plano Parkway open?
Extended Stay America - Dallas - Plano Parkway is open now. It will close tomorrow at 12:00 a.m.