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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC didn't work properly. I had the unit on 60 and was still very hot in my room. The only thing they had for breakfast was granola bars and coffee. They also gave another person my room and they came busting in while I was in bed. Luckily the door was bolted. It's clean...but won't be my 1st choice when back in the area.
Business response:
Thank you for your detailed review. We're sorry you experienced so many difficulties during your stay with us. We assure you that we have addressed your concerns to our maintenance team and they are identifying and fixing the AC. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please accept our apologies for the inconvenience you encountered due to the mix-up of the reservations. We are working on ou... read more
Nice clean hotel. We were busy and it would have been nice to have cups or glasses or something in the room to drink from. These were available at the desk - but we were not close to the desk and ran late days.
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Staff was awesome!
Business response:
Melanie, thanks for choosing Extended Stay America and rewarding us with such a review. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
The women at the front desk from the time i walked into the lobby was just absolutely amazing, the room I was in was just great very clean an neat just how I am!! The only things that my partner an myself didn't like was there was no utilities in the room ex (dishes, paper towels, excetera) other than that its the best place we have stayed at where the air worked there wasn't any children runningaround
Business response:
Thank you for being our guest at Extended Stay America. We’re glad to know you loved your well-appointed room and that the service you received from our staff was above and beyond your expectations. Please know, to ensure the cleanliness of the kitchenware, they are kept at the front desk and are happily delivered in the suites of the guest on request. We’re disappointed our dishware policy was not communicated to you during the check-in. Your feedback is appreciated, and we hope you will visit us again. Sincerely, Hotel Ma... read more
The hallways smelled funny but the rooms were ok.
Business response:
Harpreet, thank you for sharing your feedback. Although you liked most of our offerings, we apologize for the odor issue you experienced while you were here. Your feedback is shared with our housekeeping team to do review and action. We hope to serve you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The room had not been cleaned in our entire 3-day stay.
Business response:
Junyu, thank you for providing us with details about your stay. We apologize if our housekeeping policy was not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
wasn't able to see correct pics of the rooms we rented so was a bit disappointed with the overall stay. Although they had a fairly good location the family feel was not there, can see myself staying again if it was work related because I work in the oilfields and it felt like it was set up for working people.
Business response:
Juan, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Full fridge and stove top included
Business response:
Greg, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and the amenities they look for! It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,403 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.