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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet and close to everything We stayed for a week because my daughter was graduating from college and a lot of family was coming; rooms where big and kitchen was great too
Business response:
Thanks for sharing your feedback online. We are delighted to know you liked the spaciousness of your fully-equipped room and that you had a great stay with us. We hope you’ll choose Extended Stay America again on your next trip to our area. Sincerely, Hotel Management
Ok place to stay for businesses The room was clean overall, but not soundproof at all, you can hear everything from the other rooms and there was a floor drain sewer that stinks up the hallways, other than that it was comfortable.
Business response:
Thanks for being our guest. We apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Breakfast to go The only bad thing about our stay was tha there wasn’t many options for breakfast. all I saw was coffee and oatmeal.
Business response:
Rebeca, thank you for your feedback about Extended Stay America. We are sorry to read we didn’t live up to your expectations in regard to our grab-and-go offerings. We have shared your concerns with the concerned team as we plan any changes in the future. We hope the rest of your stay was a pleasant one and that you will come back soon. Sincerely, Hotel Management
Business response:
Carlos, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Nice staff My reservation was not in their system, they did not have my room available, and a charge me more than what my reservation was for a Smaller room. Reception is was nice however she was working by herself and the hotel was full.
Business response:
Nidia, we are very sorry your experience with us did not live up to your expectations. We regret the inconveniences you experienced while here. Please feel free to reach out at our front desk in regard to charges. We understand your frustrations and the discomfort this caused, and we hope to serve you again soon. Sincerely, Hotel Management
Good, multiple day, accommodations. Accommodations were nice and the room was quiet. Overall, I was pleased with the stay.
Business response:
Jack, thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Nice Room, nice setup but old and floor was sticky
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
I couldn’t check in because my reservation was lost. They weren’t helpful about this situation at all and as I was finally checking in the guy in front of me was demanding a refund because his room was dirty
Business response:
Ashley, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,403 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.