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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay for the price We only stayed one night, but was very impressed for the price we payed. We will definitely consider this hotel when we are in the area again.
Homestead Suites - Good Value for the Cost We stayed at this hotel for 10 nights during our relocation to Dallas, primarily due to price and location. We were somewhat hesitant to stay there. However, we found the hotel to be clean and well cared for, and we found the staff to be polite and very helpful. We were surprisingly pleased with our overall stay, and will stay there again during our transition. It is not a luxury property, but it is very good value for the price.
This property has had no hot water for about a month, which is completely unacceptable. Despite this ongoing issue, management continues to raise room rates and refuses to offer any discounts or compensation to guests. Hot water is a basic necessity, not a luxury. Very disappointing experience and poor management response to a serious problem.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the ongoing lack of hot water and the prolonged delay in resolving this issue, as we fully understand that access to hot water is a basic necessity for the comfort and well-being of our guests. We also regret the frustration caused by room charges during this time and recognize how this added to your disappointment. Your comments have been shared with management to help ensure better oversight and timely resolution of such issues in the future. We ho... read more
This was a good hotel at one time, now it is way past it’s prime. It is not much better than a Motel 6. If you stay here be prepared to buy everything, and the wifi does not work.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are truly sorry to hear that your stay did not meet expectations, and we understand how disappointing it can feel when a property doesn’t reflect the experience you had previously. We have also noted your comments regarding the amenities. We’re looking for ways to enhance our offerings to better meet our guests’ needs. Your feedback helps guide those improvements, and we’re grateful you took the time to share it. We hope you’ll consider visiting again so we can show you the... read more
There was a cockroach on the bed when I stayed. My family never got a full refund, we spent the rest of the night trying to find another hotel.
Business response:
Dear Connor, Thank you for bringing this matter to our attention. We sincerely apologize for the distressing experience you and your family encountered during your visit. This situation does not reflect the standards we aim to maintain, and your comments have been forwarded to our team for immediate review and corrective action. We understand your disappointment and truly regret the inconvenience caused. We hope you might consider giving us another opportunity to provide a cleaner and more comfortable stay in the future. Sin... read more
NO aminities were available. Pool closed, work out room closed and poop all over. The place stinks.
Business response:
Dear Katherine, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The conditions you described fall well below the standards we aim to uphold, and your comments have been shared with our team to address these concerns and improve our facilities. While some updates take time, we remain dedicated to enhancing the guest experience and ensuring a welcoming environment. We hope you might consider giving us another opportunity in the ... read more
no kitchen stuff at all. m/w...cooktop...fridge..vanity all included..clean room...mostly all adults...cheapest place around...no coffee anywhere...no coffee pot...staff unconcerned like cant wait to punch out...no working remote in room !! "who cares"!!!
Business response:
Dear Mark, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the kitchen amenities, room features, and service during your stay. We understand how frustrating these challenges must have been and truly regret any inconvenience they may have caused. Your comments are valuable and are being reviewed to help improve both guest comfort and staff attentiveness. While we regret that your experience fell short of expectations, we hope you consider giving us another oppor... read more
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,429 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.