Extended Stay America - Dallas - Richardson

Rene 

on Expedia

10 months ago

The room was comfortable and clean. Check in was difficult as no one was available at the check in desk when we arrived. The clerk yelled at my daughter for knocking for service 

Carlos 

on Expedia

10 months ago

They offer that they have a continental breakfast and at the moment of truth they only had a coffee with some donuts, so it's a lie. 

Naya 

on Expedia

11 months ago

I booked a room and was told it was up stairs with no elevator! I have a handicap and could do the stairs. ( When i paid for my room I ask if I would be able to stay in the same room for duration of my stay and was told I would be able to.) They put when I came back later that night to actually get my room key they had to put in a room in the back to of the hotel on bottom floor as that was supposedly only one left. She was very nice about the hole thing about having to have a bottom floor room. When I came to pay the week a... read more

Miranda 

on Expedia

11 months ago

This place said there were only a couple rooms left. Clearly the MID IS SELLING. 

Miranda 

on Expedia

11 months ago

If they used all the amenities on the property to the greatest extent and kept everything manicured, clean and tidy it'd be a much better experience. The laundry room always looks and smells crazy in there and there's only a few washers/dryers a wash-house may be a better options. 

Miranda 

on Expedia

11 months ago

When the staff here is bad ... they are really bad. Hotel is okay. There is always fresh coffee ready early in the morning and they have a few things to munch on before you go have real coffee and a real breakfast somewhere else. the kitchen items are VERY basic but you can cook and ask them for a coffee machine or a toaster if you want to get fancy! 

Miranda 

on Expedia

11 months ago

This probably used to be a nice place but some of the staff are really inept and *rude* then you have great staff members who are really helpful and do their jobs - it's a crapshoot of which day and shift it is. the property urgently needs landscaping for the trash in the courtyard area, the pool should be drained OR open for swimming/lounging. LOTS Of bugs & insects and no screens on windows/sliding doors. A HUGE breakfast area with no kitchen and very limited/repetitive breakfast options. Tiny laundry room that's never rea... read more

Joseph 

on Expedia

11 months ago

Disgusting. Smell of smoke in the hallways. 

Susan 

on Expedia

a year ago

Very run down property. Supposedly a non-smoking room, but it smelled of stale tobacco and there were burn marks on the bathroom vanity.