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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience at this hotel was very disappointing. When I checked in, I was first placed in a dirty room. Although I was later offered a different room, Miriam,the front desk clerk attitude throughout the process was extremely unprofessional. She spoke to me as if I hadn’t paid for my stay and made me feel singled out and unwelcome. No guest deserves to be treated with disrespect especially after paying their money to stay somewhere that’s supposed to feel safe and comfortable. The lack of courtesy and basic customer servic... read more
Business response:
Dear Rhonda, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay, especially regarding the condition of your initial room and the interaction with our front desk staff. This is not the level of service we strive to provide, and we are very concerned to hear that you felt unwelcome. Your comments have been shared with our team to address this matter promptly. We deeply regret the frustration caused and hope you will consider giving us another opportunity to pro... read more
Room floor dirty/greasy/slippery. Room had been smoked in and wreaked with cigarette smell. Tub faucet broken. Lav. sink had stains. Carpet dirty. Room not well lit. Recliner had a 6 inch slit on the cushion.
Business response:
Dear Dana, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the issues you encountered, including cleanliness, maintenance, and odors. This is not the standard we strive to provide, and we understand how disappointing it must have been. Please be assured that your feedback has been shared with our team to address these concerns and improve our housekeeping and maintenance practices. We hope you will consider staying with us again, allowing us to provide a more ... read more
rudest front office staff i have ever dealt with. and while i was there, wouldn’t take my ID and also was rude to someone on the phone, then someone that came in, just practically yelled at everyone that came to the desk and acted like we should be kissing her rear end for the privilege
No ceiling lights in rooms, no shower curtains, no elevator
Business response:
Dear Maninderjit, We apologize for the inconveniences you experienced during your stay, including the absence of ceiling lights, shower curtains, and elevator access. While our rooms are designed with alternative lighting options and layouts, we understand that missing essential features like a shower curtain can greatly impact comfort. Your comments have been shared with our maintenance and housekeeping teams to ensure all rooms are properly equipped and guest-ready. We value your input as it helps us improve, and we hope t... read more
From day one, on Friday until my departure on Monday morning. there was standing water. in my bathtub. I wasn't asked or offered to move to another room. due to no maintenance available on weekends.
Business response:
Dear David, We sincerely apologize for the inconvenience caused by the standing water in your bathtub throughout your stay. It’s unacceptable that this issue was not resolved promptly and that a room change was not offered, especially with no maintenance available over the weekend. We truly appreciate your understanding and look forward to welcoming you back soon. Sincerely, Hotel Management
Sofa was not working, no extra pillow and sheet for sofa sleeper. No shampoo and no hand towels.
Business response:
Dear Guest, We apologize for the inconvenience caused by the non-functioning sofa sleeper and the lack of extra pillows, sheets, shampoo, and hand towels in your room. This does not reflect the level of service we aim to provide. Please be assured that we are addressing these issues with our housekeeping and maintenance teams to prevent future occurrences. Your comfort is our priority, and we appreciate your feedback to help us improve. We hope to have the opportunity to welcome you back for a much better stay. Sincerely, Ho... read more
Id not like the pictures.. false advertisement..
Business response:
Dear Guest, We’re truly sorry to hear that the pictures did not accurately represent your experience. We strive to provide clear and honest depictions of our property, and we regret that our photos did not meet your expectations. We are reviewing our online listings to ensure they reflect the true condition and amenities of our hotel. Your comments are valuable to us, and we are committed to improving our presentation to better serve our future guests. We hope to have the opportunity to welcome you back for an improved stay.... read more
When we got there we had to wait at the doors for 10 minutes because they were locked and no one was in the lobby I think more there was more people in front of us that waited 20 minutes their is a phone so you can call the front lobby and that didn’t help
Business response:
Dear Guest, We apologize for the delay and inconvenience you experienced at check-in. We understand how frustrating it can be to wait after a long journey, and we regret that our communication system did not assist you in a timely manner. Your comments have been shared with our front desk team to ensure better service and quicker response times. We appreciate your patience and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,429 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.