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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They offer that they have a continental breakfast and at the moment of truth they only had a coffee with some donuts, so it's a lie.
Business response:
Dear Carlos, Thank you for your feedback. We apologize for any disappointment regarding our breakfast offerings, as we strive to provide a satisfactory start to each guest’s day. Your comments about the limited selection are noted, and we’ll review our breakfast items to better meet expectations. Ensuring a comfortable and enjoyable stay is important to us, and we appreciate your input as we work to improve. We hope to have the opportunity to welcome you back.Sincerely,Hotel Management
I booked a room and was told it was up stairs with no elevator! I have a handicap and could do the stairs. ( When i paid for my room I ask if I would be able to stay in the same room for duration of my stay and was told I would be able to.) They put when I came back later that night to actually get my room key they had to put in a room in the back to of the hotel on bottom floor as that was supposedly only one left. She was very nice about the hole thing about having to have a bottom floor room. When I came to pay the week a... read more
Business response:
Dear Naya, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with room changes, the lack of elevator access, and the confusion surrounding your reservations. We understand how frustrating this situation must have been, especially with your handicap. Please know that we are addressing your concerns to improve our guest experience and ensure better communication and assistance in the future. We truly appreciate your patience, and we would love to welcome you back to Extended Stay... read more
This place said there were only a couple rooms left. Clearly the MID IS SELLING.
Business response:
Dear Miranda, Thank you for your feedback! We apologize for any confusion regarding room availability during your stay. Our goal is to provide clear and accurate information to our guests. We appreciate your input as it helps us improve our communication and service. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future!Sincerely,Hotel Management
If they used all the amenities on the property to the greatest extent and kept everything manicured, clean and tidy it'd be a much better experience. The laundry room always looks and smells crazy in there and there's only a few washers/dryers a wash-house may be a better options.
Business response:
Dear Miranda, Thank you for your feedback regarding your recent stay with us. We appreciate your suggestions about utilizing our amenities more effectively and maintaining a cleaner environment. We understand the importance of a tidy laundry room and will address this with our team to ensure a more pleasant experience for our guests. Your comments are invaluable as we strive to improve our services. We hope to welcome you back soon for a better experience!Sincerely,Hotel Management
When the staff here is bad ... they are really bad. Hotel is okay. There is always fresh coffee ready early in the morning and they have a few things to munch on before you go have real coffee and a real breakfast somewhere else. the kitchen items are VERY basic but you can cook and ask them for a coffee machine or a toaster if you want to get fancy!
Business response:
Dear Miranda, Thank you for your feedback! We're glad to hear you enjoyed the fresh coffee in the morning. We understand that staff performance can vary, and we appreciate your insights as we strive to improve our service. We're also working on enhancing our kitchen items to better meet our guests' needs. We look forward to welcoming you back for a more consistent experience!Sincerely,Hotel Management
This probably used to be a nice place but some of the staff are really inept and *rude* then you have great staff members who are really helpful and do their jobs - it's a crapshoot of which day and shift it is. the property urgently needs landscaping for the trash in the courtyard area, the pool should be drained OR open for swimming/lounging. LOTS Of bugs & insects and no screens on windows/sliding doors. A HUGE breakfast area with no kitchen and very limited/repetitive breakfast options. Tiny laundry room that's never rea... read more
Business response:
Dear Miranda, Thank you for your feedback! We appreciate your insights regarding both our helpful staff and those who have not met your expectations. We are actively addressing the landscaping issues and are evaluating the pool's status to enhance our guests’ experience. Your comments about breakfast options and the laundry room will be taken into consideration as we strive to improve our offerings. We value your input and hope to welcome you back soon!Sincerely,Hotel Management
Disgusting. Smell of smoke in the hallways.
Business response:
Dear Joseph, Thank you for sharing your concerns. We sincerely apologize for the unpleasant experience you encountered during your stay. A clean and comfortable environment is our priority, and we regret that we fell short of providing that for you. Your feedback regarding the smell of smoke in the hallways is important, and we will address this issue with our team to ensure improvements are made. We appreciate your input and hope you consider staying with us again in the future for a more pleasant experience.Sincerely,Hotel... read more
Very run down property. Supposedly a non-smoking room, but it smelled of stale tobacco and there were burn marks on the bathroom vanity.
Business response:
Dear Susan,Thank you for your feedback. We are truly sorry to hear about the condition of your room and that it did not meet your expectations, especially regarding the lingering smoke smell and the burn marks. We take these issues seriously, as our goal is to provide all guests with a comfortable, clean, and non-smoking environment. We will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate your understanding and hope you will consider giving us another chance to ... read more
Awfully
Business response:
Dear Jerrell,We are genuinely sorry that your recent stay did not meet your expectations. Your experience is important to us, and we regret any inconvenience you encountered. Please be assured that we are reviewing your feedback to address these concerns and improve our services. If you have further details to share, we would appreciate hearing from you directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,429 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.