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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here. Room was not cleaned before we came, we could see the pillows are yellow dirty needing to be replaced. Carpet is smelly. There's no kitchen pans or silverware, no coffee maker. Breakfast is "to go" and extremely frugal. Hotel needs better management and remodeling.
Business response:
Dear Ernst, We apologize for the issues you encountered during your stay. Your feedback is important to us, and we regret the cleanliness and maintenance concerns you experienced. We understand the frustration of arriving to find the room not adequately cleaned, and we are taking steps to address these shortcomings with our housekeeping and management teams. We also acknowledge the need for better kitchen provisions and a more substantial breakfast. Please know that we are committed to improving our services and facilities. ... read more
Room was super hot! A/C didn’t work! I didn’t have the choice of been moved to another room. I didn’t get any discount or anything for paying for a room with a A/C didn’t work & it was super noisy causing the windows to vibrate very loud. I asked for a fan AT LEAST then I finally got a fan & it also didn’t work. Worst hotel experience EVER!!!
Business response:
Dear Carla, We deeply apologize for the discomfort and inconvenience you faced during your stay. It is unacceptable that your A/C was not functioning and that a working fan was not promptly provided. Additionally, we regret that you were not offered an alternative room or compensation. We are addressing these issues with our team to prevent future occurrences. Thank you for your feedback, and we hope you might consider giving us another chance to improve your experience.Sincerely,Hotel Management
It was full of border aliens mostly single men ..... Parking lot next to property had others under a car port waiting for something ?
Business response:
Dear Leonard, Thank you for being our guest. We are very sorry for any stress caused here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,H... read more
You get what you pay for They chk'd me into a riom that had not been cleaned. Had ti return ti the desk to get another key.
Business response:
Dear Stanley, Thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Property is run down not worth the price.
Business response:
Dear Pradip, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We are continuously working on improving our property and services, and your comments will be considered to enhance the guest experience. We understand your concerns regarding the price and strive to offer competitive rates. Please feel free to reach out to our customer service team for further assistance or to discuss your specific concerns. Thank you for sharing your thoughts with us.Sincerely,Hotel Management
degrading, dirty, smelly
Business response:
Huy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,429 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.