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Extended Stay America - Dallas - Richardson
- Hotels
- Richardson, TX
About this business
Location details
901 E. Campbell Rd., Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No house keeping clean the room, the room and the building smells so strong, internet super slow, free breakfast but can’t believe only coffee and muffins, I will not recommended for my friends or I will not to come back to stay here
Rooms was nasty
Business response:
Donja, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Highly disappointed and inconvenienced I booked two rooms. When I got there they stated I not one room available and I was charged for two rooms. The one room had an odor.
Business response:
Lamont, thank you for taking the time to share your feedback. We apologize for the issues you had with your reservation. We will review this with our team and make sure what went wrong. Meanwhile, we will also share your comments with our housekeeping team regarding the housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Horrible Experience The room was gloomy and was not clean. There were mosquitoes as well. Bathroom was horrible. Bathtub was so dirty. Bath towels was not clean. Some Lights inside the room was not working.
Business response:
Thank you for evaluating our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. We hope you will give us another opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management
I will NEVER STAY WITH THAT AGAIN nor recommend them.
Business response:
Flora, thank you for being a guest at our hotel. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Restrooms in the lobby had no paper towels or soap. Hand sanitizer felt like soap. Mold/mildew was growing on caulking around the bathtub. Outside doors are unlocked, concerning that anyone could just enter the facility.
Business response:
Lana, thank you or being with us. We apologize for not meeting your expectations for a pleasant stay. We have noted your comments regarding the housekeeping issues and the quality of the sanitizer, and they will be discussed with the appropriate individuals to improve our guest experience. Thank you once again for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Richardson
How is Extended Stay America - Dallas - Richardson rated?
Extended Stay America - Dallas - Richardson has a 3.5 star rating with 1,429 reviews.
When is Extended Stay America - Dallas - Richardson open?
Extended Stay America - Dallas - Richardson is open now. It will close tomorrow at 12:00 a.m.