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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tv was broken after I switched room for second time so I just slept and left
Business response:
Dear Cory, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the hotel's condition and cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management
Horrific The room was filthy, actual feces on the bed, women's clothing in the room, balcony door lock broken, and a switch blade knife found in the chair and as well as something spray on the wall and sticky substance on the floor.
Business response:
Dear Robin, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to... read more
False advertisement. Breakfast is said to be served until 9am. I got there at 8 and there was no coffee or food. I asked the receptionist and was told there was just no more and that they were waiting on a shipment of breakfast items. :(
Business response:
Dear Raquel, We would like to express our gratitude for choosing our hotel for your stay and sharing your experience. We are deeply sorry for the issues you encountered during your stay, including our staff. We also apologize for any inconvenience you may have faced during breakfast. We will share your feedback with our team to ensure that such lapses in communication do not happen again in the future. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the o... read more
Not good business I had a challenging experience at this hotel. After a long drive, a minor collision, and a flat tire, all I wanted was a shower and a little rest. I was denied check-in by the night staff, specifically Justin. Despite having a reservation, he initially claimed there were none. After insisting and showing my reservation on my phone, he cited the late hour (2:30 AM) and refused assistance. Eventually, he found my reservation but marked me as a no-show. He was extremely rude and started naming off near by hote... read more
Business response:
Dear Jerry, We deeply regret the frustrating experience you had during your recent visit to our hotel. It's disheartening to learn about the challenges you faced, especially after a long and tiring journey. We understand the inconvenience caused by the miscommunication and the lack of assistance from our staff, which is certainly not reflective of our usual standards. Please rest assured we will address this issue internally to ensure it does not happen again. Although this does not change what transpired, we would like to e... read more
It was just bad all around
Business response:
Dear Camilo, We're sincerely sorry to hear about your disappointing experience. Your brief comment leaves us with much to improve upon. We aim to provide all guests with a comfortable and enjoyable stay, and we regret falling short of your expectations. Our priority is your satisfaction, and we hope to serve you better.Sincerely,Hotel Management
Right at the entrance there was a bottle packed with cigarette butts, animal waste in the grassy areas surrounding the building and all night long racing up and down the street next to the hotel
Business response:
Dear Wayne, Thank you for taking the time to tell us about your visit. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will ... read more
Elev lobby area smelled, what was considered breakfast was powdered packets of coffee, oatmeal but no hot water nor hot coffee in lobby. No other drinks at all for breakfast. Bolts missing on panels in elevator, floor of hotel room was dirty, blow dryer did not work, shower was draining so slow it was above ankles by end of shower. The front desk staff were nice and polite, though, and gave recommendations on places to eat, etc.
Business response:
Dear Arika, We apologize for the multiple issues you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address the problems with cleanliness, amenities, and maintenance. We also regret any disappointment regarding the breakfast offerings and elevator conditions. We aim to provide a comfortable and enjoyable stay for all our guests. Therefore, we regret falling short of your expectations. Your compliments about our front desk staff are appreciated, and we're glad they could assist... read more
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.