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Extended Stay America - Denver - Airport
- Hotels
- Aurora, CO
About this business
Location details
15105 E 38th Ave, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy There was A significant amount of hair and crumbs underneath my comforter, the pillow cases were wrinkled, dirty, with hairs. there was a stain on the sheet as well. The sofa had unknown loose stuff on it. Bedding was not was but the top sheet. Floor was dirty. Pet feces outside infront of the hotel on the walk way. Just absolutely gross. The place needs an inspection.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve. Until then, we wish you safe travels. Sincerely,Hotel Management
All good things
Business response:
Dear Ebony, Thank you for taking the time to review your experience with us. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Everything was very dirty! The floors in the room were very sticky, the sheets were dirty. Bad experience overall.
Business response:
Dear Celi, Thank you for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we apologize for not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
The heater in the room took an hour to warm up. The blankets and bed sheets had burns on them and it said breakfast but was only coffee
There was red markings on the wall in the bathroom, possibly blood. Every surface was dirty. I slept on the sheets with my clothes on, as it was late and I had to be up early - so didn’t want to deal with the hassle of asking for a refund and finding a new hotel. I think you should steer people well away from here, it was anxiety provoking.
No hot water for the first 2 days of my stay.
Frequently asked questions about Extended Stay America - Denver - Airport
How is Extended Stay America - Denver - Airport rated?
Extended Stay America - Denver - Airport has a 3.2 star rating with 1,403 reviews.
When is Extended Stay America - Denver - Airport open?
Extended Stay America - Denver - Airport is open now. It will close tomorrow at 12:00 a.m.