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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buffet breakfast had no hot foods. Only muffins and granola
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary breakfast. We will make note of your feedback as we plan our breakfast offerings. We are glad to have you stay with us and hope you will return to our hotel soon. Sincerely, General Manager
Make sure you get another roll of TP It was awesome, except for the fact that I ran out of toliet paper! There was not another roll in the whole room.
Business response:
We appreciate you staying with us and providing a review of your visit. It is good to know we are happy your overall experience was enjoyable, but we are sorry for the lack of amenities you felt while you were here. Fresh linens and towels along with any toiletries are always available at the front desk. We hope you will stay with us again soon. Sincerely, General Manager
Book your stay ! Wonderful
Business response:
Cassandra, many thanks for taking the time to review your stay at Extended Stay America - Denver - Aurora North. It’s a pleasure knowing you had a fantastic time being with us and loved everything we offer. I hope we have the pleasure of hosting you again soon. Sincerely, General Manager
The price was reasonable. There was plenty of space for a family of four.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Denver - Aurora North. It’s a pleasure knowing you loved your spacious room and the affordable rates. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Disappointed Never no one at the desk to get towels. The bathroom sink faucet was loose. Drawers were missing out of the kitchenette area. Hallways were dirty.
Business response:
Thank you for choosing to stay at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Business response:
Steven, thank you for sharing your 4-star rating. We appreciate you choosing Extended Stay America - Denver - Aurora North. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Crapstastic! It took 30 mins to check in. The night clerk was on the phone with another employee trying to help another customer checked but they couldn't find their 2 room reservation. Key card stopped working after they programmed someone else's key card with our room number, that person walked right into our room. The hotel was dirty. Trash on the hallway floors, spilled laundry soap powder in front of the elevator. I watched someone clean up some of it but never came back to finish. The room had broken lights. The light ... read more
Business response:
Cindy, on behalf of our entire team, please accept my sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable accommodation and an outstanding guest experience, sometimes we fall short. Please consider giving us a second chance in the future to provide you with the hospitality you should always expect from us. Sincerely, General Manager
Business response:
Wow - Berta, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Denver - Aurora North, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.