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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No wonder it was less than $100 Housekeeping is almost non-existent. Room was clean but common areas were terrible, including cigarette buts in the hallways.
Business response:
Bryan, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Business response:
Thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Chris, thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Close to the airport, acceptable stay. Wasn't a terrible stay, but could be better maintained. Room was cleaner than the hotel, thankfully. Some guest don't seem to respect the hotel and it seems a bit understaffed or not cleaned thoroughly.
Business response:
Roxanne, thank you for being our guest. We are glad you were overall pleased with your stay with us. We appreciate your observation and will use your comments to improve our service. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, General Manager
Extended Stay - Aurora The room was more than adequate. No frills, but clean, comfortable and affordable
Business response:
Thomas, we appreciate you taking the time to write a review about your stay at Extended Stay America - Denver - Aurora North. We are glad to read you had a comfortable stay with us and liked the cleanliness of your room. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Business response:
Angela, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Denver - Aurora North. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Good location, dirty common areas. Elevator, hallways dirty. Needed vacuuming. Floor covering in elevator bad shape.
Business response:
Thank you for being a guest at our hotel. Although you liked our location, we are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my Housekeeping team to ensure it never happens again with our future guests. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Too tired to care. My room smelled like cheap body spray and cigarettes. And the best part was the condom wrapper on the floor next to my bed. But on a positive note the girl at the front desk was very nice when I arrived and the shower had good water pressure.
Business response:
Eva, thank you for including us in your travel plans. It’s nice to know you liked our front desk associate, but we are sorry for the cleanliness issues in your room. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We apologize for the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.