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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Keya, thank you for sharing your rating regarding your stay at Extended Stay America - Denver - Aurora North. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
It was just OK.... It was ok, we asked for a non smoking room and he room smellled like cigarettes. The toilet paper room was used before. The refrigerator door was missing as well. Lastly the sheets in the bed were super ruff. The only thing that was nice was the lighting in the mirror.
Business response:
Thank you for being a guest at our hotel. We are sorry for not meeting your expectations in regard to your room. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Not the best but not the worst. Let me first start off by saying i'm a man who doesn't complain often. I would sleep on the floor or couch if I need to kinda guy. This hotel was okay. When I checked in they told me that there wasn't any room service. I had to asked her to repeat it because I thought I heard her wrong. No room service in a hotel?! I'm thinking so I should get some kind of discount or something since that's part of the what I paid for, nope no discount. I had a room with a Queen sized bed, smallest queen sized... read more
Business response:
On behalf of our staff, thank you for the review. I am pleased to know that you liked your room and our overall service. As an extended stay facility, we do not want to interrupt our long term guests, so we offer housekeeping service for a minimal fee on our guests request. I appreciate your observations. Thank you for choosing us, and we look forward to welcoming you and your family back again. Sincerely, General Manager
Hotel sucio,cama comoda Es comodo y tranquilo,pero no hicieron limpieza al cuarto,ni de sabanas y toallas y esta muy sucio en general
Business response:
Thank you for being our guest at Extended Stay America - Denver - Aurora North. We are glad your overall stay was pleasant and that you liked the comfort of our beds. However, we are sorry for the housekeeping issues you experienced and have immediately brought this to the attention of our housekeeping for review and action. This service is designed for long-term guests and are available for a minimal fee on your request. Towels and linen exchange is also available at the front desk at any time and complimentary. We apprecia... read more
The little sofa was pretty stained up with white spots. It got pretty loud in the middle of the night, my wife woke me up saying it sounded like a fight in the hallway.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not to standards. Your comments were reviewed by the staff, and we will make sure we are focusing on attention to the sofa area to make sure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The room was very clean and modernized. I appreciated the cleanliness of the utensils and cookware.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read you valued the cleanliness and style of your room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Better North than South Have stayed at both Aurora North and South properties. Like night and day. North much nicer, cleaner, and felt safer with inside room entrances and better exterior lighting. Excellent frontdesk staff. Walking distance for several very good eating places. Appliances clean and working. Can't recommend South property for anything.
Business response:
We appreciate you sharing your experience. It is good to know you valued the service from our staff and your overall stay being a pleasant one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Very quiet Night front desk could a little nicer. The breakfast option wasn't good
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,863 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.