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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel Nice hotel. Very accommodating staff. Fast and easy check in.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Denver - Aurora North. We are glad you had a comfortable stay and liked the service provided by our staff. Thanks for the feedback, and we hope to see you again soon. Sincerely, General Manager
You asked me too Front desk crew on days are very nice. Real easy to talk too! They just seem under staffed and need much better maintenance. Have stayed there several days and never once seen a maintenance worker at all! Other than that the crew is great cold be cleaner. But I also understand that people are pigs and have no respect for the property
Business response:
Greg, thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our front desk service. That being said, we are sorry for the inconvenience you had with our service. Your concerns have been shared with the respective teams in an effort to improve our service and facilities moving forward. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Favorite hotel, just needs upgrade! I love the size of the room and the convenience of stores, but they definitely need an upgrade. Trash is everywhere, they're always missing something in my room every time I go...first a blowdryer and light was out, the next visit my tv didn't work and last time the shower curtain was missing smh. Staff is very friendly, but Don't like being interrupted if you need something! There also needs to be better breakfast options if people are paying close to $100/night.
Business response:
Thank you for choosing Extended Stay America - Denver - Aurora North once again. We are pleased to know you loved our location and had an overall nice stay. However, we are sorry to know you were not completely satisfied with your room and the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will choose us again for a much better experience. Sincerely, General Manager
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks again for your business. We look forward to your next stay at Extended Stay America - Denver - Aurora North. Sincerely, General Manager
Business response:
Keya, thank you for sharing your rating regarding your stay at Extended Stay America - Denver - Aurora North. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
It was just OK.... It was ok, we asked for a non smoking room and he room smellled like cigarettes. The toilet paper room was used before. The refrigerator door was missing as well. Lastly the sheets in the bed were super ruff. The only thing that was nice was the lighting in the mirror.
Business response:
Thank you for being a guest at our hotel. We are sorry for not meeting your expectations in regard to your room. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Not the best but not the worst. Let me first start off by saying i'm a man who doesn't complain often. I would sleep on the floor or couch if I need to kinda guy. This hotel was okay. When I checked in they told me that there wasn't any room service. I had to asked her to repeat it because I thought I heard her wrong. No room service in a hotel?! I'm thinking so I should get some kind of discount or something since that's part of the what I paid for, nope no discount. I had a room with a Queen sized bed, smallest queen sized... read more
Business response:
On behalf of our staff, thank you for the review. I am pleased to know that you liked your room and our overall service. As an extended stay facility, we do not want to interrupt our long term guests, so we offer housekeeping service for a minimal fee on our guests request. I appreciate your observations. Thank you for choosing us, and we look forward to welcoming you and your family back again. Sincerely, General Manager
Hotel sucio,cama comoda Es comodo y tranquilo,pero no hicieron limpieza al cuarto,ni de sabanas y toallas y esta muy sucio en general
Business response:
Thank you for being our guest at Extended Stay America - Denver - Aurora North. We are glad your overall stay was pleasant and that you liked the comfort of our beds. However, we are sorry for the housekeeping issues you experienced and have immediately brought this to the attention of our housekeeping for review and action. This service is designed for long-term guests and are available for a minimal fee on your request. Towels and linen exchange is also available at the front desk at any time and complimentary. We apprecia... read more
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.