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Extended Stay America - Denver - Aurora North
- Hotels
- Aurora, CO
About this business
Location details
14095 E. Evans Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Disappointed Never no one at the desk to get towels. The bathroom sink faucet was loose. Drawers were missing out of the kitchenette area. Hallways were dirty.
Business response:
Thank you for choosing to stay at our hotel. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Business response:
Steven, thank you for sharing your 4-star rating. We appreciate you choosing Extended Stay America - Denver - Aurora North. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Crapstastic! It took 30 mins to check in. The night clerk was on the phone with another employee trying to help another customer checked but they couldn't find their 2 room reservation. Key card stopped working after they programmed someone else's key card with our room number, that person walked right into our room. The hotel was dirty. Trash on the hallway floors, spilled laundry soap powder in front of the elevator. I watched someone clean up some of it but never came back to finish. The room had broken lights. The light ... read more
Business response:
Cindy, on behalf of our entire team, please accept my sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable accommodation and an outstanding guest experience, sometimes we fall short. Please consider giving us a second chance in the future to provide you with the hospitality you should always expect from us. Sincerely, General Manager
Business response:
Wow - Berta, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Denver - Aurora North, and we look forward to welcoming you back soon. Sincerely, General Manager
No wonder it was less than $100 Housekeeping is almost non-existent. Room was clean but common areas were terrible, including cigarette buts in the hallways.
Business response:
Bryan, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Business response:
Thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Chris, thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Close to the airport, acceptable stay. Wasn't a terrible stay, but could be better maintained. Room was cleaner than the hotel, thankfully. Some guest don't seem to respect the hotel and it seems a bit understaffed or not cleaned thoroughly.
Business response:
Roxanne, thank you for being our guest. We are glad you were overall pleased with your stay with us. We appreciate your observation and will use your comments to improve our service. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Aurora North
How is Extended Stay America - Denver - Aurora North rated?
Extended Stay America - Denver - Aurora North has a 4.5 star rating with 1,863 reviews.
When is Extended Stay America - Denver - Aurora North open?
Extended Stay America - Denver - Aurora North is open now. It will close tomorrow at 12:00 a.m.