Extended Stay America - Denver - Aurora North

Business response:

Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

Alexis, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern in regard to the room with our maintenance team to ensure it is fixed immediately. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Demetrius, thanks for taking the time to post your review. We are glad your stay with us was an enjoyable one and were able to meet your expectations at a great price. Thank you once more for choosing Extended Stay America, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thanks for the recommendation and the excellent review of your visit to Extended Stay America. We are thrilled to know you were thoroughly impressed by the courteous service provided by our staff. On behalf of our team including Brandi, we thank you for highlighting our efforts in your feedback. It was a pleasure to have you as our guest, and we look forward to hosting you on your next stay. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your positive feedback about Extended Stay America. We are glad to read you enjoyed your time with us and that your well-appointed room made it even better. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management