Extended Stay America - Denver - Park Meadows

Business response:

Dear Nancy, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outst... read more

Business response:

Dear Tim, Thank you for taking time out of your day to post a review. We are sorry for falling short of your expectations. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given simultaneously. If we can further assist, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management 

Business response:

Dear Patricia, Thank you for choosing our hotel. We are sorry for the issues you encountered with your room's cleanliness that impacted your time with us. Our housekeeping team works hard to keep the area clean and fresh, is attending to the concerns mentioned, and will improve them on a priority basis. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management 

Business response:

Dear Mohammadali, It is disappointing that we did not meet your expectations during this visit. Our goal is to provide seamless service and clean accommodations for every guest. Therefore, we are genuinely sorry for failing you. Although this does not change what transpired, we will review your concerns with our housekeeping and hospitality teams to prevent future occurrences. We hope you will return for a much-improved stay next time your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Jacob, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management