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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad stay! My husband was on our honeymoon/family vacation and booked thru hotels.com at extended stay. When I first arrived I noticed there were no dishes/cookware/utensils in the room I had to go to the office to get the items. Then I noticed the microwave did not work they told me it would be fixed in a few days the 5 days I stayed never fixed. Then it took 45 minutes for the stove to heat up to cook on. The phone in the room didn't work. You couldn't take a bath there was no plug to plug the bathtub then to top everything... read more
Business response:
Dear Guest, Thank you for your feedback. We apologize for the numerous issues you encountered during your stay, including the lack of kitchenware, malfunctioning appliances, and pests. These conditions are unacceptable and are being addressed urgently. We regret the impact this had on your vacation and appreciate your patience. We hope to provide a significantly improved experience in the future.Sincerely,Hotel Management
When checking in the lady at the front desk took us to a dirty room. Then took us to another room that was supposed to be “clean” but the beds had blood stains, the counter tops were brown with dirt and the pull out bed was dusty and full of holes. We did not spend the night there even though it was past midnight and flying over 12 hours.
Business response:
Dear Jasmine,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Considering this a rare incident, we hope you will return for a better experience.Sincerely,Hotel Management
Staff WAS nice at first... This place is a joke. Don't come here. They're so short staffed, they don't even offer coffee, they lie and bend truths. Don't come here?!! And they discriminate
Business response:
Dear Sarah, Thank you for your feedback. We deeply regret that your experience did not meet your expectations. We are addressing the staffing and service issues you mentioned and take all concerns very seriously. Your input is valuable, and we are committed to improving. We value your input and hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
This hotel was okay but be aware that there are people in this hotel that live there. There are people doing drugs in the middle of the night. Very creepy and dingy hotel. Will never stay here again. The only good thing here was the customer service, everyone was very nice and helpful.
Business response:
Dear Rocio, Thank you for sharing your experience. We apologize for any discomfort caused by other guests. We take the safety and security of all our guests seriously and have measures in place to address such concerns. We're glad to hear that you found our customer service to be excellent. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
this place is for lack of better terms, stupid. we didn’t even get to stay there because they audited my reservation and left us stranded. (still charged us though) we are a traveling band. tired, with a bunch of stuff we need to load and unload and have to get a good nights rest to continue our tour. zero stars for this place. as staff couldn’t even help us. never had happened to me before after years of touring.
Business response:
Dear Valentina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Horrible experience Super horrible to say the least. No room service and when you ask for towels, they dont have any. If i wanted to wait 2 hours, then sure. Never staying here again.
Business response:
Dear Jason, Thank you for choosing us and sharing your feedback. Please accept our sincerest apologies for the lack of prompt room service and availability of towels. This falls below the standard of service we aim to provide, and we understand your frustration. Rest assured, we take your feedback seriously and will address these issues with our team to ensure improvements are made. We appreciate you bringing this to our attention and regret not meeting your expectations. We value your patronage and hope you reconsider, givi... read more
Even though we made the reservation four months ago, I got a call the morning of our stay saying they “might have to move us to another property” because they “didn’t have enough housekeepers.” Then when we checked in a little bit late because our flight was delayed, there was one staff member there. This person was unable to do anything because the computer “nighttime audit“ was going on. We stood at the desk for 20 minutes waiting for some automated computer function to finish up, unable to check in after our 12 hour trave... read more
Business response:
Dear Jennifer, Thank you for sharing your experience with us. While we are pleased that our staff member provided friendly service, we sincerely apologize for the challenges you encountered with the check-in delay and the condition of the fold-out couch mattresses. This does not align with the high standard of service we aim to provide our valued guests. Your feedback is invaluable, and we will address these issues with appropriate individuals to prevent recurrence. Corrective measures will be undertaken for future seamless ... read more
No Maintainence
Business response:
Dear Sajid, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Muy mal hotel El hotel muy descuidado, heces de perro en el pasillo. La habitación con el piso pegajoso y un sofa cama deplorable. Lo único rescatable es la buena atención del front desk que nos permitió cambiarnos de habitación.
Business response:
Dear Rafael Dulijha, We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the issues you encountered, and we appreciate your understanding as we work to address and improve these aspects of our service and facilities. Our team values your feedback, and we will take steps to ensure a more enjoyable and comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with a be... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,582 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.