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Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Showed up to “we see your reservation but we don’t have a room.” At 7pm no call no message prior to arriving. Refused to refund wouldn’t answer the phone for Expedia to give me a refund so I can book another room last minute. Took 2 days to answer the phone and finally was able to receive a refund. Staff at desk were so rude and showed no remorse or respect to someone who was stressed and calm about needing a refund to get a room and a refund.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to learn about the frustration you encountered upon arrival and the difficulty you faced while trying to resolve the reservation and refund matter. We understand how stressful this situation must have been, especially when you were seeking timely assistance after a long day. Providing respectful communication and reliable service is extremely important, and it is concerning to hear that your interaction did not reflect that standard. Your feedback is being... read more
cancelled my reservation when i was flying in from texas and called me 1 hour before the front desk closed. i got so many different versions as to why it was cancelled, one person said it was because i missed check in time, another person said it was because they extended other people’s stays and in turn had no room for us anymore. The front desk lady told me she would try to help me set up at different hotel but never called me back. when i called back she put me on hold until they closed and i had to hang up bc i was board... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced, especially while traveling. We understand how stressful it must have been to receive unexpected changes so close to arrival and to encounter difficulty obtaining clear information. This is certainly not the level of communication or service we strive to provide. Your feedback is important and will be shared with our team for improvements. We regret the disruption this caused to your travel p... read more
It was absolutely awful. They couldn't find my reservations when I checked in. The refrigerator was blowing hot air ans I informed the management. They sent someone to look at it. He came and looked at it and they never came to fix or replace the refrigerator. We had a lot of food that spoiled. The last two days, I didn't see anyone in the office. The "grab and go" breakfast is a joke, and they don't restock it, so if you're late getting there, you're SOL. I tried to call the office to checkout and there was no answer. I'm d... read more
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. We understand the frustration caused by challenges during check-in and the unresolved appliance concern, which impacted your food storage. Please know that these matters will be addressed with the appropriate team to prevent similar situations for future guests. We also regret that staff availability and communication during the final days of your visit fell short, and that amenities did not meet your needs. Your feedback has been shared with our le... read more
I showed up after booking 3 days in advance that they didnt have a room for me. I was sent away at 1230 at night with no where to go. The guy in the office didnt speak English either. Hotels.com wont refund my money and hotel its self have returned any communication
Business response:
Dear Guest, We want to express our gratitude for sharing your review. We sincerely apologize for the inconveniences you experienced during your time with us. Your feedback is invaluable, and we are sharing this issue with our team. Sincerely, Hotel Management
I did not end up staying at Extended Stay America Suites Denver Tech Ctr because when I arrived they did not have my reservation. It was looked up by my name and reservation number and they could not find one. They did not have any open rooms so had to go find another hotel to stay at for that evening.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how frustrating it must have been to arrive after a long trip and face unexpected changes in your accommodations. Ensuring a smooth and reliable check-in is very important, and we are disappointed that this situation disrupted your travel plans. Your comments have been shared with our team to help prevent similar occurrences in the future. We appreciate your feedback and hope you might consider giving us another opportunity to provide a seamless stay. Sincerely... read more
This place is trash
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to learn that your stay wasn't a favorable one. Our team strives to provide a welcoming, comfortable environment for every guest, and we are disappointed that we did not meet your expectations. We would truly value the opportunity to better understand what influenced your experience, as guest insight is important to us. Please know your comments have been noted and thoughtfully reviewed. We hope you might consider giving us another opportunity to provide a stay tha... read more
The shower didn’t work the first night the window doesn’t open in room 370 no fresh air at all horrible and I had to keep getting up to change the tv no remote !!!! The carpet was filthy as well !!!
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize that several aspects of your accommodations did not meet expectations during your stay. Concerns regarding the functionality of the amenities and room cleanliness are taken very seriously, as they directly impact comfort and satisfaction. . Please know that your comments will be shared with our maintenance and housekeeping teams. We appreciate you bringing these issues to our attention and regret any frustration they caused during your visit. Sincerely... read more
Was turned away at the desk at about 7:30pm. Was told even though I reserved online they were overbooked and there wasn't any rooms. She said they have people extend and that puts them over. She said she called but she had the wrong number and they did not try to use hotel.com's messenger. Shocking to me she noted this HAPPENS REGULARLY. She had turned several away just this week. Also because I paid ahead I had to call and get a refund because they couldn't accommodate me. Which means I was out that money for a few days. I ... read more
Business response:
Dear Guest, We appreciate you sharing this experience and understand how stressful it can be to arrive only to learn that accommodations are unavailable, even with a reservation. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. On the rare occasion this does occur, we honor all reservations to the best of our ability. Your feedback is important to reinforcing the need for consistency and trust in our reservation process. We hope y... read more
The Room was not available when I arrived in
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,492 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.