Extended Stay America - Denver - Tech Center South - Inverness

Business response:

Dear Guest, Thank you for sharing these notes with us. We understand that your visit did not begin with the level of care and support you expected, and we are grateful you took a moment to let us know. Your comments point to an experience that calls for clearer communication and better availability from our team, and we will be giving this careful attention so future stays feel steady and dependable from the start. We appreciate your patience, and we would welcome a chance to offer a smoother and more thoughtful visit whenev... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have taken the necessary steps to address your concerns with our housekeeping and maintenance team to prevent such occurrences. We hope you might consider giving us another opportunity to o... read more

Business response:

Dear Guest, Thank you for sharing your experience. We apologize for any issues you encountered, as this falls short of the level of hospitality we strive to provide. Your feedback will be shared with our team. We genuinely regret the inconvenience and appreciate you bringing it to our attention. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations and for any inconvenience you experienced. Your observations are valuable to us as we strive to enhance the comfort and quality of our services. We hope you consider visiting again in the future, allowing us the opportunity to provide a much more positive and enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and apologize for any discomfort you encountered. Your feedback is important and will be carefully considered as we continue to improve our services and facilities. We hope you might consider giving us another opportunity in the future to provide a more positive and comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that certain aspects of your visit fell short of expectations, including the condition of your room and the service you received. Your observations are important and will be reviewed carefully as we strive to enhance the overall guest experience. We truly appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide a more comfortable and welcoming stay in the future.... read more

Business response:

Dear Guest, Thank you for bringing your concerns to our attention. The safety and well-being of our guests are of the utmost importance, and we take all reports of inappropriate or suspicious activity very seriously. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. We will ensure that your comments are communicated to the appropriate teams for a thorough review and necessary action. We are wholly committed to regaining your trust and conf... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Your comments have been shared with our team as we continue to evaluate areas needing improvement. We appreciate your input and hope for the opportunity to serve you better in the future. Sincerely, Hotel Management