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Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reseved to 2 rooms i got there almost at 6:00pm they only had one room available cuz they were still cleaning when i came back at 11 pm they never had my other room ready so they decided to give a room with to beds that i had to pay extra for. The room smell like they smoke inthere, floor was dirty and everything else was too.
Business response:
Dear Karla, We sincerely apologize for the inconvenience you faced regarding your reservation and the cleanliness of your room. It is unacceptable that your second room was not ready upon your arrival, and we understand how frustrating this situation must have been. Your feedback is crucial, and we will address these issues with our team to improve our service. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a more satisfactory experience in the future.Sincerely,Hotel Manageme... read more
Shut This Place Down This place was ridiculous. I called the establishment to make sure it was okay to check in at 1am and they said yes to just call back at midnight to let them know we will be there. I called at 11 and nobody picked up. Called again at 12, nobody picked up. Called at 12:30, no answer. We showed up at 1am like we said we would and nobody was at the desk. There was a number written down to call so we called it and the phone at the front desk rang and rang and rang. We waited an hour until a young guy showed ... read more
Business response:
Dear Steven, Thank you for sharing your experience, and we sincerely apologize for the frustrations you encountered during your late-night check-in. It is clear that we fell short of providing the attentive service you deserve, and we understand how disappointing this must have been. Your feedback regarding the delays and room assignment issues is invaluable as we strive to improve our processes. We are committed to addressing these concerns to enhance our guest experience. We do hope to have the opportunity to regain your t... read more
I would not recommend anyone to stay at this facility! The beautiful double queen bed that was pictured online must be clip art from somewhere else. The double queen wasn't available when we arrive for check-in and the staff noted that they weren't sure why Expedia thought they had those rooms. My niece and I had to share a full/queen bed for the weekend. Opening the door was like a punch in the face with cigarette smoke smell, although it's supposed to be non-smoking. Our hair/clothes smelled like smoke the whole weekend. T... read more
Business response:
Dear Ashley,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It is disappointing to hear that your room did not meet expectations, and we regret the mix-up with your reservation and the issues you faced with cleanliness and odor. We take these concerns seriously and are committed to addressing them promptly. Your comments will be used to improve our service, and we are working hard to ensure a better experience for all our guests. We h... read more
Not too many things worked correctly The room had no utensils, microwave, telephone both didn't work, no coffee maker or coffee in the room ... just overall no staff at the front desk ! Will never stay there again.
Business response:
Dear Seshan, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the lack of utensils, microwave, and coffee maker, as well as issues with the telephone and front desk availability. This is certainly not the standard we strive for, and we will address these concerns with our team to ensure improvements. We appreciate your input and hope you will give us another chance to provide a better experience. We look forward to welcoming you back!Sincerely,Hotel Mana... read more
Kaleb was a sweetheart and we really liked interacting with him. He was kind and courteous. The room itself was not nice and the bed was terrible. I hate leaving reviews like this but the bed should definitely be replaced.
Business response:
Dear Laurel, Thank you for your feedback! We're glad to hear that Kaleb made a positive impression with his kindness and courtesy. However, we sincerely apologize for the issues you experienced with the room and the bed. Your comments about the bed's condition are important to us, and we will address this with our team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a much better stay in the future!Sincerely,Hotel Management
I arrived just at the time of entry but there were no rooms available and I had to return later, the bed had wheels and with little that you moved from running, at the time of departure there was no one in reception wait for more than 10 minutes and no one arrived I had to leave the card on the counter, there were also people in the same situation who had more time to be waiting
Business response:
Dear Anderson, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with room availability and the delay in check-out. Your comments about the bed and the lack of staff at the reception are concerning, and we will address these issues with our team to ensure better service in the future. We appreciate your insights and hope you will consider staying with us again for a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,444 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.