This profile has been claimed by the business owner or representative.
Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never been to a hotel that dold my room.
Business response:
Dear Mac, Thank you for your feedback regarding your recent stay. We sincerely apologize for the unexpected situation you encountered with your room. This is not the standard of service we strive to provide, and we appreciate you bringing it to our attention. Your experience is important to us, and we will discuss your concerns with our team to prevent this from happening in the future. We hope you might consider staying with us again for a better experience.Sincerely,Hotel Management
I had a late flight in we called to inform them that I would be checking in but it wouldn’t be until after 11 due to my flight the front desk Repersentive was very rude and stated well I won’t be here so I don’t know what you will do. Once arrived I was informed someone was in my room still which I thought was very unexpectable as check in was originally started at 3. They stated well we have another room the bed seemed smaller than we booked but also they stated it may be a while the door is locked and we are unable to unlo... read more
No one was available to check me in at 3pm for my reservation. I returned at 8:30pm and was told there were no rooms available. I requested a refund which was given to me and then had to search for another hotel that had available rooms for the night. I will never book a room with this hotel again.
Business response:
Dear Michael, Thank you for sharing your experience. We apologize for the inconvenience you faced with check-in and the unavailability of rooms. This situation is unacceptable and does not reflect our service standards. We are addressing these issues with our team to ensure better management of reservations and availability. We regret the difficulty you encountered and appreciate your feedback. We hope to have the chance to improve your experience in the future. Sincerely,Hotel Management
"We see your booking, but we have no rooms left" I didn't realize a place could possibly be unprofessional enough to have your reservation on file and just not have a room reserved for you. We got in after a day of driving at 11pm and it was super frustrating trying to navigate this at this time. It ended up being okay in the end, they were able to rebook us for no additional cost at the Extended Stay in Lone Tree only 8 minutes away, which seemed like a much nicer location anyway (despite many obvious stains and paint splat... read more
Business response:
Emelie, , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
Felt very unsafe.
Business response:
Dear Mercedes, Thank you for sharing your feedback. We are truly sorry to hear that you felt unsafe during your stay. Your safety and security are top priorities for us, and this is certainly not the experience we intend to provide. We will address your concerns with our team to improve our security measures and ensure a safer environment for all guests. We appreciate your feedback and hope to have the opportunity to offer you a more secure and comfortable stay in the future.Sincerely,Hotel Management
The bathroom sink had someone’s trimmed facial hair all over the sink and the knob to turn on water was broken. They had folded clean towels right next to dirty sink. Room stunk of cigarette smoke like someone had been smoking in there for years. After leaving everything I had in the room with me now also stinks of cigarettes. Carpet is really nasty like it hasn’t been vacuumed in days and deep cleaned ever. Strange stains on the walls. I really just needed to sleep, but I would not recommend staying here. I’m trying to uplo... read more
Business response:
Dear Heather, Thank you for bringing these issues to our attention. We sincerely apologize for the condition of your room and the discomfort you experienced. Cleanliness and guest satisfaction are our top priorities, and we will address your concerns with our housekeeping team to prevent future occurrences. We appreciate your feedback and hope you will consider giving us another chance to provide a more comfortable and pleasant stay.Sincerely,Hotel Management
Na
Business response:
Dear Sarah, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. We take guest concerns seriously and would appreciate more details about your stay to address the issues appropriately. Your feedback is valuable, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
All the trim missing in kitchenett, food substance dried onto the floor at the end of the bed, what i hope was a rust stain on the end of the sheet, toilet flush button under the counter and hard to find.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the condition of your room during your stay. The issues you encountered with cleanliness and maintenance, including the kitchen area and bedding, are far below our standards. Your feedback is crucial, and steps will be taken to address these problems immediately. We understand how these inconveniences impacted your stay, and we hope you will give us another opportunity to provide you with the quality experience you deserve.Sincerely,Hotel Management
Not as expected
Business response:
Dear Venkatesh, Thank you for taking the time to share your thoughts. We are sorry that your experience did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests, and it’s disappointing to learn that we fell short during your stay. Your feedback is important, and We will be sharing your comments with the appropriate teams to ensure we make the necessary improvements. We hope you will consider staying with us again so we can provide you with a more positive experience.Sinc... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,444 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.