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Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My hubby and son called me immediately after they arrived at your facility. My husband said the room with 2 queen beds was so dirty that he had to ask for another room. They gave him a one bed queen for him and my husband to share. But that room was just as bad. He took pictures. The sheets were dirty, the tub had a thick yellow scum and they found pills in the corner of the room. Unacceptable in every way. The room next door had a busted window taped as if someone was thrown from it. I immediately called and got them anothe... read more
Business response:
Dear Rodrick, Thank you for reviewing our hotel. We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback is deeply concerning, and we take it very seriously. It is disappointing to hear about the cleanliness issues and the inconvenience caused by the room conditions. Please rest assured that we will address this matter with our team to ensure that it does not happen again. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectatio... read more
Business response:
Molly , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.
Room has smoking sign but has strong cigarette smell, made all my clothes smell cigarette smoke. Bathroom has no exhaust fan, curtains not washed with strong cigarette smell. All surfaces in the room are sticky, unclean. I'm frustrated. Happy being out of there.
Business response:
Dear Theresa, Thank you for choosing us. We apologize for the smell issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Also, we will discuss with our housekeeping team to recheck the room before delivery. Smoking is never allow... read more
Queen bed had two lumpy pillows and one thin blanket (this is December in Denver). The hard surface floors had NOT if ever been mopped. Everywhere there were grimey fingerprints, and don’t even start with me on the bathroom. I went without bathing for 3 days it was so dirty!
Business response:
Beth, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.
This place has a ton of people that seem to be living at this place. Trash is piled under stairwells. Feels unsafe. The check in was ridiculous. Staff was confused on what rooms they had checked people in. Initially was given keys to an occupied room.😳. That was after waiting for close to an hour determining what room was not occupied. Apparently the other rooms were not cleaned and from overhearing a conversation with the staff/management; this is how they operate routinely. The second night the door would not open. Staff ... read more
Business response:
Dear Michael, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you agai... read more
Bedbugs: gross There were bedbugs in the room. Smelled terrible. Truly an awful experience. Checked out a night early because of the bedbugs. Never staying there again
Business response:
Dear Juan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Just terrible I understand with the cost of rent people have to do what is needed. A lot of people live at the hotel, but i feel as if one particular building should be for those individuals. The bed wad beyond hard and cheap, pillows are flat. Trash was everywhere. They only had 2 staff members working and no house keeping or maintenance to even try and keep it clean. People arguing all night. They say they clean, but they dont check everywhere. My wife Found trash and lighters behind the dressers and night stand. We would ... read more
Business response:
Thank you for the feedback. We hate to hear that you did not enjoy your stay.
They canceled my reservation at the last minute due to overbooking, but still charged my card.
Business response:
Dear B, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The staff was mostly pleasant. The room was decent, but the tub wouldn't drain while showering. There was never hot water.
Business response:
Dear Amanda, Thank you for taking the time to share your feedback with us. We're pleased to see that you found our staff pleasant and the room decent. However, we sincerely apologize for the issues you faced with the tub drainage and hot water. Please know this is not typical for us, and we are making thorough investigations to ensure the comfort and satisfaction of our guests. We're committed to resolving these matters, and your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you bac... read more
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,444 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.