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Extended Stay America - Denver - Tech Center South - Inverness
- Hotels
- Englewood, CO
About this business
Location details
9650 E. Geddes Ave., Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was not as such a breakfast at it says, and check out there was closed. Not recommended at all.
Business response:
Carlos, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.
shower was cold, the trash can was hidden, the plastic cups that they had in the room where gross, looked like there was ashes from cigarettes in one of the drawers and another drawer had a gross battery left in it.....when we took the card keys back to the office and told her about it she didn't seem to care that we wasn't happy.
Business response:
Dear Katie, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide well-maintained accommodations and the best hospitality at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointing experience with maintenance and cleanliness issues in your suite and even more so for how it was handled. We will address this with our team and reiterate the importance of impeccable customer service and attention to detai... read more
This was the WORST hotel the room was dirts the blanket had a burn the room had bugs and smelled like wet dog They changed my room and it was not any better the bathtub was broke.
Business response:
Dear Nancy, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the suite you stayed in, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; this involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. We apologize for missing the broken bathtub before allotting the suite to you. We are committed to providing each... read more
Tired Motel, low or out of breakfast items Very tired Motel. The motel knew that it was the weekend for Taylor Swift Concert and that the New York Yankees were in town. Why weren't they prepared for the breakfast menu. Out of several items such as oatmeal for the two days we stayed. Bugs in kitchen and bathroom area. Carpets looked soiled and dirty. We waited for clean towels and had to go to front desk 3 times to finally get them.
Business response:
Dear Connie, Thank you for choosing us while the city's Taylor Swift Concert was organized. We are sorry for not meeting your expectations with the breakfast choices while you were staying with us. Your experience at the breakfast counter could be better to read, and we will address this with the concerned team and find out what went wrong. Also, instruct our team to keep an eye on refilling the supplies. Further, we regret the cleanliness issues you mentioned and will share them with the concerned team for follow-up. We hop... read more
The lady working at the desk was pleasant and the positive ends there. The bathroom was disgusting, something was sprayed all over the wall in the main area and part of the mirror that was an orange color and made me concerned it was from someone doing drugs and it contained blood, I got bit by a spider and my whole hand swelled up.
Business response:
Dear Roxy, Thank you for sharing a review of your visit. It is very disappointing to read about your experience with your stay. We aim o provide the best experience for every guest. This is not the impression or the experience we wanted for our guests. Please accept our apologies for not meeting your expectation of cleanliness and for any inconvenience you encountered. We will address your feedback with our housekeeping to prevent it from happening again. We hope you will give us another opportunity to show you the seamless,... read more
Did not like the carpets. Multiple stains with gum. Room smelled marijuana. Cockroach found in bathroom. Will not stay at this establishment again.
Business response:
Dear Latasha, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
I called earlier today to confirm my reservation. Front desk confirmed key will be ready upon my arrival. Once at the lobby, I was told it was overbooked and my reservation. Please ensure I receive a full refund.
Business response:
Dear Brian, Thank you for choosing us and sharing your feedback. We apologize for the issues with your reservation. We occasionally have guests who stay over without prior notification, which happened on the day of your arrival. While we tried to correct the matter before your arrival, we were unsuccessful and are genuinely sorry. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. The refund is deposited by check, and usually takes a few busine... read more
They were not prepared for the events that were happening in the city. Check in was delayed. The room was dirty.
Business response:
Dear Lynda, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the se... read more
Our particular room is extremely worn out and run down. It initially looked OK when we dropped our bags off and headed out to dinner and run errands. Upon our return and being able to check the room out more thoroughly, I’m disgusted. One of the shelves in the closet area is hanging out of the wall, just as the toilet paper holder is in the bathroom. The floor is extremely sticky so I will be leaving my socks on the whole time and will forgo a shower - I’m too grossed out to relax here. Thankfully I’m only here for a night. ... read more
Business response:
Dear Matthew, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Inverness
How is Extended Stay America - Denver - Tech Center South - Inverness rated?
Extended Stay America - Denver - Tech Center South - Inverness has a 2.9 star rating with 2,444 reviews.
When is Extended Stay America - Denver - Tech Center South - Inverness open?
Extended Stay America - Denver - Tech Center South - Inverness is open now. It will close tomorrow at 12:00 a.m.