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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to wait 3 1/2 hours for this property to be ready. Excuses were made as to why we couldn’t get a room. Things like they were doing some sort of nightly process that lock down the computers. That was only supposed take an hour. Instead we were left to stand in the lobby never offered a chair we finally had to ask. The front desk receptionist was in the back supposedly doing laundry. She was in the back the entire time we were there except for brief moments we were able to try to get some information out of her. She als... read more
Business response:
Dear Diana, thank you for staying at our hotel and sharing your concerns. Please accept our apologies, as we never mean to disappoint our guests. We take these reviews seriously, and your feedback is being evaluated with our team to see what went wrong. We empathize with the frustration you felt and we will use your valuable feedback to ensure we are more consistent in our service levels. Sincerely,Hotel Management
Smell bad The place was not clean at all, when you walk in to this place smells bad.horrible experience!
Business response:
Maria, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
the exterior was under construction the lobby was filthy the front desk staff was untrained
Business response:
Hy, thank you for your honest evaluation. We are sorry for the inconvenience you experienced due to our ongoing remodeling and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced at the front desk and take the necessary actions to elevate our service levels. We hope to have another occasion to meet and even exceed your expect... read more
Pretty Disappointed First, let’s talk about good things about this hotel. The staff was very friendly, courteous, and professional. They tried to accommodate our needs as much as they can with what they have. Now, let’s talk about things my wife and I were pretty disappointed. The room was OK with 36-inch or 40-inch old style LCD TV. But the 4-drawers chest was in poor condition with many scratches here and there, and one of the drawers had its front side came off when my wife pulled it to open and put some clothes in it. Th... read more
Business response:
Chung, thank you for your feedback. We are glad you recognized our friendly, attentive service. That said, we are sorry for the details you provided regarding the room you stayed in and that we missed some procedures with the guest room servicing. Furthermore, we regret your disappointment with the grab-and-go breakfast and have made a note of your comments. Your feedback is appreciated as it will help us to make improvements for a flawless guest experience. We hope to have a future opportunity to create a favorable impressi... read more
Terrible hotel Hotel smelled like a kennel for dogs.. urine everywhere. Very dirty hotel. I ended up leaving the hotel and not even staying the night. It was that bad
Business response:
Joseph, thank you for sharing your review. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps with our housekeeping team to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope to welcome you with a wonderful stay next time you are in this area. Sincerely,... read more
I’ve stayed her a few times with extended stays both times. Came into hotel with pre booked room. Women in the front was extremely rude both times. This time most recently was unbelievable how rude she was. She proceeded to tell me I had no reservation after I showed her confirmation. She then started to yell at me and said that she don’t know what to tell me and it’s not her job to check people in that she folds towels . She then said when she was done doing what she had to she would come back. She then said when o offered ... read more
Business response:
Kristena, thank you for posting a review of your recent stay. We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. Please be assured we will share this with the appropriate individual to improve our service going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
If you have standards……keep lookin’ It was not good. Incense smell permeated the floor. My room may have been cleaner when I left…
Business response:
Mark, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Horrible experience. Do NOT stay at this property. Absolutely no amenities in the room. Relocating to Denver and came out to survey the area. Five day stay, no dinnerware, cutlery, cups, glasses, coffee maker, cookware. Absolutely nothing to qualify this as an extended stay. Nobody was staffing the front desk. Had to wait 20 minutes to check in. Returned multiple times later to request dishes and towels still nobody at the desk. I suspect the check-in associate was a resident of the property. She typically was hanging out in... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
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Business response:
Matthew, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.