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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't trust Hotels.com The hotel might have been awesome, but we never found out because the room we booked and paid for in advance did not exist. This seems to be the fault of hotels.com, rather than that of the hotel.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Don’t bother Do not stay here room was nasty dirty had a bug in my bed. Felt very uncomfortable with my surroundings
Business response:
Darryl, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The place smelled like cigarettes. The rooms were dated and worn out. Not sure I'd stay there again.
Business response:
Carl, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience in your suite and that you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to serve you on a future date. Sincerely, Hotel Management
The entire property needs renovation
Business response:
Kit, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We assure you that we will discuss your comments with the appropriate individuals when we plan to remodel our hotel. We hope to be of service on a future date. Sincerely, Hotel Management
roaches, unclean smokey smelling, full of prostitution - I forfeited my prepaid reservation and left to get a room in another hotel.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This property is really not for the tourist. It is for those that need living for extended reasons. There were lots of worker drinking in the parking lot grass areas into the evening. There were young sibling groups without parents hanging outside as well. We had an encounter with a elderly man who collapsed so we brought him down to the staff and they were not helpful. It is a sad place to be. If looking for a place to help people, this would be a great place to go. It was also very dirty. Our room floor and surfaces actual... read more
Business response:
Thank you for taking the time to leave your detailed comments. We are very sorry for the inconvenience you had and that our hotel did not meet your expectations for an enjoyable stay. We apologize for the housekeeping issues that impacted your experience. We will relay this to the head of our Housekeeping Department to take corrective actions. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel... read more
The woman in the office was actbing psychotic when I simply walked in and said I was there to check in
Business response:
Thank you for sharing your review. We apologize you did not experience one of our staff members at her best. We have followed up with her to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.