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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Heater was very loud
Business response:
Thank you for taking the time to review your stay with us. Please accept our apologies for the issues you experienced with the HVAC unit in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you also for sharing your comments. We hope you will choose to stay with us in the future so that we can provide you with a better experience. Sincerely, Hotel Management
It’s horrible and scary place to live. Will never recommend anyone , as said continental breakfast but not even they had anything in breakfast except coffee. It’s my such bad experience. Bugs were their in bathroom, carpet and bedsheets were so smelly. Not safe place to live in.
Business response:
Thank you for your feedback. We are sorry you did not have a positive experience at our hotel and regret the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent... read more
Ignore los comentarios que habían del lugar porque los servicios y descripción que mostraban en la pagina se veían bien! por donde empezar cuando llegue el primer dia pense en cancelar pero ya me habian comprado y queria evitar todo el rollo total era solo por tres dias y dos noches la reserva, sucio , la alfombra de todo el lugar apesta, habia pelos negros de mujer en todos lados, en el baño y dentro del refrigerador, el desayuno incluido que sale al reservar deberian quitarlo porqué es una farsa son solo snacks, por el pre... read more
Business response:
Maria, thank you for the feedback about your recent stay. Please accept our apologies for the housekeeping issues you encountered during your visit. Our housekeeping staff is passionate about providing our guests with the cleanest accommodations, so we are investigating this situation to see where we failed in providing this to you. We assure you that we will make changes so that this does not happen again. We are sorry also for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leader... read more
Smokey, semi-questionable cleanliness. Overpriced for a seedy place.
Business response:
Thank you for choosing to stay with us and for sharing your experience. We regret that you felt the value of our accommodations did not match your expectations. We are also sorry for the smoke odor and the cleanliness issues you faced in your room. We have informed appropriate teams, and remedial steps will be taken accordingly. We hope to have another opportunity to serve you again in the future. Sincerely, Hotel Management
This property is a ghetto masquerading as a hotel. Extremely smelly lobby, extremely smelly rooms that triggered allergies and made me sick, “breakfast” which is basically coffee and 1 terrible muffin. Rooms full of hair, extreme smell. Question to management: when was the last time the hotel was deep cleaned? How much did you pay for the fake reviews? Why does a hotel that costs $140 plus taxes a day, get away by ripping of people? Have you heard of implied warranty of habitability law in Colorado? I will be filing a compla... read more
Business response:
Dear AA, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The initial welcome to collect your keys was good but after there was no acknowledgement of you passing by . I also forgot my phone charger and i called 3 times and no one took upon themselves to even go check. I was promised they will call me once the cleansers are done but from 11am till the next day with no call
Business response:
Dino, thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. We understand your frustrations. Your experience is not acceptable, and so your feedback has been discussed with the team to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Paper thin walls make it feel as though you are sharing bathrooms w the neighbors. Parking lot full of smokers near the entrance, including employees. Breakfast is a joke.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay and are sorry for the inconvenience you had. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.