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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were obvious junkies and homeless hanging and living in parking lot.there are also
Business response:
Please accept our apologies for the disappointing stay you had, and we regret the inconvenience caused due to the other guests on the property. We value your feedback and hope you will consider staying with us the next time you travel to this area for a much better experience. Sincerely, Hotel Management
Go elsewhere Dirty ! Loud ! ETC !
Business response:
Greg, we are extremely sorry you encountered some difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Be careful of the a.m staff This has to be the worse experience ive ever had. The a.m staff are rude and VERY disrespectful especially the older lady with blongde thin hair. She seemed to think i can't listen and talk on the phone tbthe same time, bexause she talked all the way to the breakroom about le where she decided to talk crap about me to other staff. I promisen you i have never felt more uncomfortable and more threaten then i did that day
Business response:
Kelley, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unpleasant encounter you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We value you as our guest and regret the inconvenience caused to you. We are sorry for this experience and hope you will give us ... read more
I tried to check out early due to covid 19 the front desk told me to call Expedia for a refund. Expedia called the hotel and told me they couldn't give me a credit or a refund at all. Check in process was long nobody was at the front desk for 10 mins. Elevators smelled so did the hall ways and rooms. Beds was uncomfortable also. I'm not sure why it's called extent stay I wouldn't want to stay any longer there.
Business response:
Thank you for your recent visit. We genuinely apologize you found our beds to be uncomfortable and for the odor you encountered. If we have known about this earlier, we would have ensured you were comfortable. Our team strives to make sure each guest has a pleasant time with us and we are truly sorry you had a substandard experience. We also regret the issues you faced with the third-party booking site. We appreciate your feedback as it will help us to improve our guest experience and hope to have another opportunity to prov... read more
The male manager is rude, not only to his staff but customers as well. I’ve stayed here a number of times, but the last two times I’ve had to interact with this jerk have made me consider spending my money somewhere else.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the unpleasant experience you had with one of our staff. Our team genuinely cares about providing an enjoyable visit for all of our guests, so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Ho... read more
Business response:
Tim, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Craphole! My room stunk like a skunk was taking a crap while smoking a cigar. Elevator was broken and I was on the third floor. The room looked like a crack house. And I’m fairly certain there was semen on the dust ruffle of the bed.
Business response:
Bobby, thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We also apologize for the elevator maintenance during your stay, which caused you inconvenience. We hope you will give us a second chance to deliver the type of experience you should always expect from our... read more
Business response:
Justin, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Not A Pleasant Experience... Not a pleasant experience at all. Frint desk representative was so-so. The room, while tidy was dated and it smelled of pet urine. The bed was uncomfortable. The second night there was a lot of commotion in the parking lot and then there were people in the recreation room playingvping pong and being very loud past midnight. When I asked the manager on duty if she could do something about the noise, she seemed put out. The internet reception was terrible and to be charged for "better" speed is tac... read more
Business response:
Jeremy, thank you for staying at our hotel. We are sorry for the difficulties you encountered in your suite and regret the inconvenience it caused. We also apologize for the unsatisfactory service nad noise issue you encountered during your stay. We will share your comments with the appropriate teams to ensure a better experience going forward. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted annoyance for all those in the immediate vicinity. We hope you will ... read more
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.