Extended Stay America - Des Moines - Urbandale

Debra 

on Expedia

3 years ago

I booked a room as it was close enough to the hospital i had to have a heart procedure. The rooms are very small and definetly not what is pictured when you research the hotel just two beds and a very small kitchen no couches etc. Very small. The microwave kept setting of beeper had to unplug it. Right now it is a home to refugees and they stand in all the door ways unmasked and begging people to go get them food. We helped a few but made them wear a mask as when speaking to an interpeter they are not vacinated. With being a... read more

Dustin 

on Expedia

3 years ago

Walked into room and the sink was full and plugged 

Jacob 

on Expedia

3 years ago

When we arrived there were several commercial drivers being loud and drinking in the parking lot. Not what I expected for a decent hotel. I did msg mgt and they were quick to respond and seemed to be on top of it and be concerned about the situation 

Sharon 

on Expedia

3 years ago

Good place for business travelers Nice, comfortable suite-type stay (rooms include refrigerator, two burner stove). Nothing really close by as far as restaurants or attractions; more to be used as an extended stay for business travelers. Clean and comfortable 

Sara 

on Expedia

3 years ago

Nice 

Richard 

on Expedia

3 years ago

I liked the affordable rates and the desk attendant was pleasant. However, the cleanliness of the room was subpar even for a cheap stay. We got a handicap-accessible room, and the *wooden* shower chair was actively rotting away with visible black mold. The shower did not drain. A partial bar of used soap was sitting on the tub wall. It appeared that the sheets had not been changed and the bed had been remade hastily. We sprayed the entire room with Microban and still slept inside sleeping bags. It's unwise to advertise every... read more