This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing unique, didn’t like is no maid service on weekends so halls are dirty, people cooking smells permeated in the halls. Could use more fans by stove
Business response:
Rufugia, thank you for evaluating your stay. We are disappointed to hear that you had a negative experience in our common areas and apologize for the same. Even though there are certain times of the day when these areas are in heavy use, we always have staff available to tidy up as needed. We will follow up with our housekeeping team to ensure we are more diligent in our service delivery. Thank you again for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next ... read more
Viee
Business response:
Andrei, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Better than sleeping in one’s car It’s clean but needs updating. Dingy and dull. No hair dryer in bathroom. Lights by bed burned out. Elevator tiny. Halls reek of cigarette smoke. Too many people running the halls half the night. Too much noise from the rooms above.
Business response:
Cynthia, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
1st stay ,Everything was good - some noise around 1a.m. from other guests but other than that everything was fine - would use agagin
Business response:
Frank, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and the staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Would stay again Nice clean quiet hotel
I booked a room as it was close enough to the hospital i had to have a heart procedure. The rooms are very small and definetly not what is pictured when you research the hotel just two beds and a very small kitchen no couches etc. Very small. The microwave kept setting of beeper had to unplug it. Right now it is a home to refugees and they stand in all the door ways unmasked and begging people to go get them food. We helped a few but made them wear a mask as when speaking to an interpeter they are not vacinated. With being a... read more
Business response:
Debra, thank you for choosing us and reviewing your stay. We are glad you were happy with your room and our thoughtful hospitality. However, we regret that your visit was less than perfect. We appreciate you bringing this to our attention, and we assure you that we will share it with the appropriate individuals. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
I liked the affordable rates and the desk attendant was pleasant. However, the cleanliness of the room was subpar even for a cheap stay. We got a handicap-accessible room, and the *wooden* shower chair was actively rotting away with visible black mold. The shower did not drain. A partial bar of used soap was sitting on the tub wall. It appeared that the sheets had not been changed and the bed had been remade hastily. We sprayed the entire room with Microban and still slept inside sleeping bags. It's unwise to advertise every... read more
Business response:
Richard, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,180 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.