This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was pleasant. It was a nice clean room and comfortable bed.
Business response:
Charita, thank you for choosing Extended Stay America and taking the time to highlight our relaxing and clean accommodation for future travelers. We enjoyed hosting you and look forward to welcoming you back whenever you are in the area. Sincerely, Hotel Management
Free breakfast was advertised, but there was none.
Business response:
Rosemary, thank you for staying with us. While we are glad your overall visit to us was pleasant and that you gave us a nice rating, we regret your disappointment with our breakfast. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Easy, breezy, beautiful, Urbandale The front desk ladies were so sweet to us our entire stay. We felt welcomed and comfortable. The room was clean and our checkout was breezy. 10/10 stay here
Nothing unique, didn’t like is no maid service on weekends so halls are dirty, people cooking smells permeated in the halls. Could use more fans by stove
Business response:
Rufugia, thank you for evaluating your stay. We are disappointed to hear that you had a negative experience in our common areas and apologize for the same. Even though there are certain times of the day when these areas are in heavy use, we always have staff available to tidy up as needed. We will follow up with our housekeeping team to ensure we are more diligent in our service delivery. Thank you again for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next ... read more
Viee
Business response:
Andrei, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Better than sleeping in one’s car It’s clean but needs updating. Dingy and dull. No hair dryer in bathroom. Lights by bed burned out. Elevator tiny. Halls reek of cigarette smoke. Too many people running the halls half the night. Too much noise from the rooms above.
Business response:
Cynthia, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.