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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Extended Stay America Hotel Des Moines - Urbandale is located at 3940 114th St, Urbandale, IA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is a bit run down. The beds and linens were very clean and comfortable. THe rooms had a musty smell and carpet was not clean in one of them (we rented two rooms). The parking lot was dirty with trash that hadn't been picked up. The rooms were a bit dated and had a funky must/tobacco smell even though it is a non smoking hotel.
Business response:
Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall and that our beds were to your comfort. However, we apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Staff were VERY pleasant and inviting. And the GM was really awesome as she worked out an issue that I had. Nice spot and its good for a spot to rest your head before you hit the road. Just wish there were some food options around as it seems pretty remote from everything. But other than that, this is solid spot to stay.
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice clean room. Not close to restaurants or fast food but close to interstate
It was a great stay! This property is easy to get to right off the interstate, has nice clean rooms with a small kitchen, a great friendly staff. The staff is willing to get you anything you need. The best place for the price, which was pretty cheap!
Friendly staff,but the floors and shower was pretty nasty
Business response:
Thank you for being our guest. Although you liked our cordial associates, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
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Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 4.3 star rating with 1,145 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.